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Customer Service Respresentative

1 month ago

Tillsonburg, Canada Legend Fleet Solutions Full time

**Key Responsibilities**:

- **Customer Support**:

- Provide accurate information about products, services, and order status.
- Assist customers with processing returns, and handling complaints.
- Oversea customer experience.
- **Problem Resolution**:

- Investigate and resolve customer issues in a timely and efficient manner.
- Escalate complex cases to higher-level support when necessary.
- **Documentation and Reporting**:

- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Generate reports on customer feedback and support metrics.
- **Product Knowledge**:

- Stay updated on product features, specifications, and updates.
- Educate customers on product use and maintenance.
- **Collaboration**:

- Work closely with sales, marketing, and product development teams to address customer needs and feedback.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Other duties as assigned.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service or support role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
- Positive attitude and a commitment to providing outstanding customer service.
- Legendary Attitude

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- The hours are 7:30am to 4:45pm Monday to Thursday and 6:30am to 3:45pm Friday.
- This job is 100% onsite, does that work?
- Why is now the right time to look for a new opportunity?

Work Location: In person

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