Floor Manager

6 months ago

Surrey, Canada The Brew Estate Full time

**About us**: Welcome to The Brew Estate Canada, where the spirit of India comes alive in Surrey, Canada. Our establishment is a blend of culinary craftsmanship, vibrant ambiance, and a commitment to creating unforgettable moments. The Brew Estate is not just a restaurant; it's a celebration of exceptional food, craft brews, and the joy of discovery. From cozy corners for intimate conversations to vibrant spaces for celebrations, The Brew Estate is here to elevate your experience and leave you with cherished memories.

**Role**: We are looking for an organized Floor manager to supervise all floor activities, including assisting customers, monitoring staff, and managing inventory. The Floor Manager is responsible for ensuring that all floor requirements are met.

To be successful as a Floor manager, you should have excellent interpersonal skills and be highly organized. You must be able to delegate duties to staff members while ensuring the staff is trained for their assigned roles.

**Responsibilities**:

- Training the serving staff to provide quality customer service by greeting each restaurant guest, recommending food and drink selections, and describing the specials.
- Documents, investigates, escalates, and resolves all employee and guest incidents.
- Ensures exceptional service standards are consistently met and that activities are carried out effectively.
- Inspects dining room and storage areas to ensure health and safety regulations compliance.
- Estimates front-of-house food and beverage needs and supervises intake orders to ensure specifications.
- Reviews financial information such as sales, inventory, and costs to monitor the budget.
- Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.
- Ensuring that all activities in the restaurant's kitchen follow food safety procedures at all stages.
- Managing all aspects of their clients' dining experience, including saving their reservations, seating them, and ensuring they have a positive overall experience.
- Supervising the dining area and ensuring that customers who don't yet have a table get one as quickly as possible.
- Managing the restaurant and kitchen staff by hiring personnel, evaluating each staff member's performance, and addressing any issues that may prevent them from delivering quality work.
- Adjusting staffing requirements based on the overall sales volume and on special occasions, such as the holiday season.
- Ensuring that the restaurant has optimal food inventory levels at all times.

**Requirements**:

- Bachelor’s or Associate’s degrees in Restaurant Management or Hospitality preferred.
- Prior 3+ Years experience in a managerial position.
- Excellent interpersonal skills.
- Excellent Communication skills.
- Outstanding communication, leadership, and problem-solving skills.
- Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays.
- Ability to lift up to 50 pounds.
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
- A Food Handler’s License is preferred.

In addition to the duties mentioned above and job functions, any other assignment is given on an occasional or daily basis by the immediate superior or the management.

Follow The Brew Estate on Instagram and visit us at Brewestate.ca for more information about our company

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