Intake and Care Navigator
1 week ago
**Full-Time Intake and Care Navigator**
We are seeking a motivated team player with a background in community support services to join our Centralized Intake and Care Team as an Intake and Care Navigator.
Supporting the mission, vision and strategic plans of the organization this role assesses client eligibility for program services, makes referrals to partnering providers, creates service care plans through health care system navigation and remains accountable for client service provisions in adherence with all CCD policies and procedures.
**Responsibilities and Duties include, but are not limited to**:
- Providing exceptional customer service and support while promoting CCD services to clients and prospective clients, through routine phone calls and arranging home visits
- Completing client assessments via telephone or in-home as appropriate, acts upon critical needs as necessary through ongoing assessing, planning, coordinating and risk identification of urgent care and provides information to clients on referrals and alternate community resources
- Responding to requests for service from the Community, HPG, Fax and other referral sources
- Developing client centered care plans through the identification of short and long-term goals; makes internal and external referrals
- Entering client information into database
- Researching and remaining current with external healthcare supports available within the community for education and referral purposes
- Participating in agency awareness initiatives and community events
- Performing any other duties as required
**Qualifications**:
- Successful completion of relevant Regulated Health Care Professional an asset with certification and registration in good standing with the Ontario College
- Minimum 2 - 3 years of experience
- Sound knowledge of Community Support Services, care coordination and customer service
- Ability to effectively complete client assessments using RAI CHA and IAR, and Health Links Coordinated care plans an asset
- Strong critical thinking and creative problem-solving skills to identify and eliminate barriers and risks
- Strong assessments skills both in-person and over the phone, with the ability to identify needs, risks and urgencies with high-risk vulnerable seniors
- Working knowledge of Alayacare database an asset
- Proficient computer skills
- Knowledge, ability and experience to provide support and services while recognizing culturally sensitivity to the needs of individual from various backgrounds and diversity
- Strong verbal and written communication skills
- Ability to work well under pressure to meet deadlines through flexibility and multitasking
- Excellent customer service, interviewing, and active listening skills
- Successful completion of Mental Health First Aid is an asset
- Flexibility to work evenings, weekends and holidays as required
- Satisfactory Police Vulnerable Sector Check or Enhanced Police Information Check
- Sensitivity to adults with needs related to aging, physical and/or mental health
- Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies
**Compensation**:Starting at $25 per hour; three (3) weeks’ vacation per year of work (pro-rated to hours worked); 9 paid (including stat) holidays, 3 float days; health, insurance, and pension benefits when eligible.
- Pay will be commensurate based on education and experience
**Salary**: From $25.00 per hour
**Benefits**:
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Application deadline: 2024-03-04
-
Client Intake and Support Manager
2 months ago
Whitby, Canada Community Care Durham Full time**Full-Time Client Intake and Support Manager** The Client Intake and Support Manager is responsible for the planning, coordinating, improving quality and efficiencies of all logistics operations including the intake of new clients, transportation, and delivery of service to the clients of Community Care Durham. The Client Intake and Support Manager is...
-
Dementia Care Navigator
2 weeks ago
Whitby, Canada Alzheimer Society of Durham Region Full timeJob Posting: Dementia Care Navigator (French Speaking) - Full Time/ 35 hours per week The Alzheimer Society of Durham Region (ASDR) is a community support service organization that provides programs and services to people living with dementia and their care partners in Durham Region. We work closely with other service providers to ensure quality care and...
-
Care Coordinator
2 months ago
Whitby, Canada Community Care Durham Full time**Care Coordinator** **(Temporary Full-Time - 6 Month Contract)** Reporting to the Program Manager, the Care Coordinator assess the client/care partners needs in the community while appropriately linking and referring clients to suitable resources through care navigation. The Care Coordinator will provide ongoing case management to client/care partners...
-
Care Coordinator
2 weeks ago
Whitby, Canada Community Care Durham Full time**Care Coordinator** **(Temporary Full-Time - 1 Year Contract)** Reporting to the Program Manager, the Care Coordinator assess the client/care partners needs in the community while appropriately linking and referring clients to suitable resources through care navigation. The Care Coordinator will provide ongoing case management to client/care partners until...
-
Care Coordinator
2 weeks ago
Whitby, Canada Community Care Durham Full time**Care Coordinator** **(Temporary Full-Time - 6 Month Contract)** Reporting to the Program Manager, the Care Coordinator assess the client/care partners needs in the community while appropriately linking and referring clients to suitable resources through care navigation. The Care Coordinator will provide ongoing case management to client/care partners...
-
Intake Coordinator
3 weeks ago
Whitby, Canada Alzheimer Society of Durham Region Full timeJob Posting: Intake Coordinator - Part-Time (28 hours/week) The Alzheimer Society of Durham Region (ASDR) is a community support service organization that provides programs and services to people living with dementia and their care partners in Durham Region. We work closely with other service providers to ensure quality care and support for our clients to...
-
Client Contact Centre Manager
1 week ago
Whitby, Canada Community Care Durham Full time**Client Contact Centre Manager (Full-Time)** The Client Contact Centre Manager is responsible for the best practices, planning, coordinating, improving quality and efficiencies of all call centre operations including the intake of new clients, and the delivery Transportation and Meals on Wheels to the clients of Community Care Durham. Responsibilities...
-
Central Intake Coordinator, Hospice Program
4 weeks ago
Whitby, Canada VON Full timeDescription Position at VON Canada (Ontario) Requisition Details: Employment Status: Temporary, Part-time (0.5 FTE) Program Name: Hospice Services Number of Hours Bi-Weekly: 37.5 Work Schedule: Days Anticipated End Date: April 2025 On-Call: No Job Summary: The Central Intake Coordinator serves as the first point of contact about the...
-
Central Intake Coordinator, Hospice Program
3 weeks ago
Whitby, Canada VON Full timeDescription Position at VON Canada (Ontario) Requisition Details: Employment Status: Temporary, Part-time (0.5 FTE) Program Name: Hospice Services Number of Hours Bi-Weekly: 37.5 Work Schedule: Days Anticipated End Date: April 2025 On-Call: No Job Summary: The Central Intake Coordinator serves as the first point of contact about the...
-
Support Services Systems Navigator
6 days ago
Whitby, Canada Dnaagdawenmag Binnoojiiyag Child & Family Services Full timeFull time contract until March 2024.Job Descriptions: The Support Services Systems Navigator (SSSN) is to provide culturally sensitive, wholistic support and navigation for children/youth under the age of 18 years and their family/caregivers who are referred to this service, in partnership with Resources for Exceptional Children & Youth. The SSN...
-
Client Care Specialist
3 weeks ago
Whitby, Canada New Roots Therapy Full timeA Client Care Specialist is typically the first person who clients speak to, setting the tone for their experience at New Roots Therapy. Responsible for conducting initial intakes and phone screenings, assisting with service inquiries and billing processes, and providing practice management support to our clinical associates, this position is essential to...
-
Support Services Systems Navigator
3 weeks ago
Whitby, Canada Dnaagdawenmag Binnoojiiyag Child & Family Services Full timeFull time contract until March 2024. **Job Descriptions**: - The Support Services Systems Navigator (SSSN) is to provide culturally sensitive, wholistic support and navigation for children/youth under the age of 18 years and their family/caregivers who are referred to this service, in partnership with Resources for Exceptional Children & Youth. - The SSN...
-
Client Support Centre Manager
2 weeks ago
Whitby, Canada Community Care Durham Full time**Full-Time Client Support Centre Manager** The Client Support Centre Manager is responsible for the planning, coordinating, improving quality and efficiencies of all logistics operations including the intake of new clients, transportation, and delivery of service to the clients of Community Care Durham. The Client Support Centre Manager is responsible for...
-
Operations Manager
2 weeks ago
Whitby, Canada Community Care Durham Full time**Full-Time Operations Manager** The Operations Manager is responsible for the planning, coordinating, improving quality and efficiencies of all logistics operations including the intake of new clients, transportation, and delivery of service to the clients of Community Care Durham. The Operations Manager is responsible for implementing best practices in...
-
Logistics Manager
1 week ago
Whitby, Canada Community Care Durham Full time**Full-Time Logistics Manager** The Logistics Manager is responsible for the planning, coordinating, improving quality and efficiencies of all logistics operations including the intake of new clients, transportation, and delivery of service to the clients of Community Care Durham. The Logistics Manager is responsible for implementing best practices in...
-
Case Worker
5 days ago
Whitby, Canada Ontario Shores Centre for MHS Full timeThe Integrated Community Access Program (ICAP) serves as a central point of access for most inpatient and outpatient services at Ontario Shores Centre for Mental Health Sciences (Ontario Shores). Specialized recovery focused staff provide a range of triage, intake, system navigation and outpatient follow up. ICAP offers a range of expert services that...
-
Wound Care Resource Care Coordinator
2 weeks ago
Whitby, Canada Home and Community Care Support Services Central East Full time**CARE AND BE CARED FOR - THIS IS YOUR HOME** Are you an experienced registered nurse seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community...
-
Care Coordinator
2 weeks ago
Whitby, Canada Home and Community Care Support Services Central East Full time**CARE AND BE CARED FOR - THIS IS YOUR HOME** Are you an experienced registered nurse seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. Reporting to the Senior Manager, Home and Community Care, the High Intense Supports at Home (HISH) Nurse Care Coordinator is responsible...
-
Care Coordinator
4 weeks ago
Whitby, Canada Home and Community Care Support Services Central East Full time**CARE AND BE CARED FOR - THIS IS YOUR HOME** Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will...
-
Care Coordinator
4 weeks ago
Whitby, Canada Home and Community Care Support Services Central East Full time**CARE AND BE CARED FOR - THIS IS YOUR HOME** Are you an experienced registered nurse, physiotherapist, occupational therapist, or social worker (RSW) seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will assess and determine patient care needs...