Transfer Specialist

5 months ago

Burnaby, Canada Forest Lawn Funeral Home Full time

The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously drive company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

**JOB RESPONSIBILITIES**

**Transfers**
- Safely drives company owned professional vehicles to perform “first call” transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
- For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
- Enters deceased event information into proprietary software according to company procedures
- Transports caskets to airports, care centers, or funeral homes; assists with moving caskets

**Vehicle Maintenance**
- Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
- Fuels vehicles as necessary
- Follows safety guidelines and expenditure processes
- Maintains personal protective and transfer supplies in vehicles including cleaning products
- Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

**Minimum Requirements**

**Education**
- High School Diploma or equivalent

**Licenses**
- Driver’s license with an acceptable driving record

**Experience**
- At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred

**Knowledge, Skills and Abilities**
- Ability work schedule to support business needs including weekends and nights
- Ability to work on-call weekends, nights and holidays rotation
- Ability to lift up to 75 pounds; push/pull up to 200 pounds
- Ability to drive in hazardous, heavy traffic, and weather conditions
- Basic computer skills required

**WORK CONDITIONS**

Work Environment
- Work indoors and or outdoors during all seasons and weather conditions
- Local and/or multiple location traveling required
- Comply with Field dress code policy

Work Postures
- Frequent, continuous periods of time standing, up 6 hours per day
- Climbing stairs to access buildings frequently

Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
- Lifting, pushing, pulling up to 75 pounds

Work Hours
- Working beyond “standard” hours as the need arises
- Local travel up to 100% using company vehicle

**Job Type**: Part-time

Pay: $22.65-$23.50 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Work Location: In person

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