Trainer, Operations Support

5 months ago

Cambridge, Canada Reliance Home Comfort Full time

Find Your Limitless with Reliance

By joining Reliance as a Trainer, Operations Support, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us

**Please note this is a 6 month contract role**

What will you do?
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Planning and curriculum development by designing and creating technical training programs and materials based on the needs of the organization and industry trends.
- Conducting technical training sessions, workshops, or classes to both internal and external team members, either in-person or virtually. This includes delivering presentations, demonstrations, and hands-on exercises to effectively transfer technical knowledge and skills.
- Tracking training progress and monitoring and reporting training metrics
- Staying updated on technology advancements by researching and learning about emerging technical skills and incorporating them into training programs as needed.
- Collaborate with various stakeholders such as department heads, project managers, or team leads to understand their training needs
- Ensure adherence to all safety standards and practices, including oversight, care and maintenance of facilities, equipment and materials.
- Travel to Reliance branches throughout Canada to deliver trainings as required

What do we offer?
- The tools you need to succeed such as ongoing skills training and professional development programs.
- Competitive wages with opportunity to earn bonuses.
- Consistent work with a predictable and stable work schedule
- And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination

What do you bring?
- Strong knowledge and experience in the technical field related to training programs. This may include areas such as software development and information technology.
- A solid understanding of adult learning principles, instructional design methodologies, and training techniques is required.
- Experience in designing and delivering technical training programs.
- Excellent verbal and written communication skills
- Experience in analyzing training needs, identifying skill gaps, and developing effective training solutions.
- Experience in managing multiple training projects simultaneously, including scheduling, resource allocation, and tracking progress, is often required.
- Proficiency in using training development tools, learning management systems, and other software and technologies.
- Previous experience in instructional design, technical training, or a related role.
- Gas fitter and/or Refrigeration Mechanic license is highly preferred.

Why Reliance?
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 Team Members and we’re growing We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our Team Members and their relentless focus on the business, each other, and our customers that makes us great.

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