Service Desk Analyst

1 month ago


Richmond Hill, Canada Maves International Software Corp. Full time

**Who We Are**

MAVES builds advanced 3PL software for logistics companies that handle the warehousing and transportation requirements of multiple clients. Our flagship offering, ViewPoint LogisticsTM, enables the 3PL service provider to manage their operations in real time using powerful tools that improve the agility and profitability of their business.

**The Role**

Performing a triage function:

- You will use your superlative communications skills, both spoken and written to fully identify the issue as reported,
- Your analytic skills along with the MAVES Support documentation will allow you to confirm the priority of the issue and the likely resolution strategy,

Unresolved issues will be escalated as appropriate.

Operating with a small team you will work closely with other team members. You will be a self-starter, also capable of productive, independent work when appropriate, providing regular, detailed updates of activities to the team and Management. Your strong documentation skills will allow you to add to our internal body of knowledge based on your experience in this client facing position.

This is an entry or intermediate level position with opportunity for advancement including the possibility of a future position with our Application Development Group.

**Responsibilities and Required Skills for the Role**
- Role Responsibilities_
- Triage end user support issues and actively work with other MAVES staff and teams to resolve issues in a timely manner
- Escalate any and all high priority, unresolved or unidentified issues according to MAVES internal procedures and escalation protocols
- Maintain the highest level of professional conduct and adhere to MAVES published Service Level Objectives (SLOs)
- Document any and all events, conversations, investigative efforts related to in-process assigned issues
- You will be available to work evening, overnight and weekends on a rotating basis as a part of a 7/24 hour Service Desk team
- You will available for occasional work-related travel, if necessary
- Required Technical Skills_
- Post-secondary degree or diploma in computer science, other technological field of similar work experience
- Working knowledge of data manipulation tools such as IBM Data Studio
- Database management and design experience including strong in SQL
- Optional Technical Skills_
- Experience with a broad mix of technology including:

- Linux, RDBMS (DB2 preferred)
- XML, XSLT, XSL-FO, Apache FOP
- Mapping Tools (eg. Altova MapForce), Ecrion XF Forms Designer
- Good knowledge of Electronic Data Interchange (EDI) tools and processes
- Other Skills_
- Excellent verbal and written communication skills in English
- Can effectively communicate technical issues to non-technical individuals
- Ability to work with multiple simultaneous priorities in a demanding environment
- Experience in a commercial software development environment is preferred

**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 12 months

**Salary**: $45,000.00-$55,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

Ability to Commute:

- Richmond Hill, ON (preferred)

Work Location: Hybrid remote in Richmond Hill, ON

Expected start date: 2024-02-12


  • Isl 18r

    2 days ago


    Richmond, Canada BC Public Service Full time

    Posting Title- ISL 18R - Service Desk Analyst- Position Classification- Information Systems R18- Union- GEU- Work Options- On-Site- Location- Richmond, BC V7C 4M9 CA (Primary)- Salary Range- $62,255.85 - $70,557.33 annually effective April 9, 2023- Close Date- 4/19/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public...

  • Help Desk Analyst

    3 weeks ago


    Richmond Hill, Canada MSP Corp Full time

    We are looking for a bright, passionate, and motivated Help Desk Analyst - Level 1 to join the team at MBC. This role requires someone with an ambitious nature for continuous learning who has 1-3 years of experience working in a help desk environment with a Managed Services company. **Responsibilities**: - The first point of contact with all client...


  • Richmond Hill, Canada MBC Full time

    Role Description We are looking for a bright, passionate and motivated professional Service Desk Technician. This role requires someone with an ambitious nature for continuous learning. Responsibilities First point of contact with all client requests Actively monitoring and investigating alerts on NOC dashboard Creating tickets in our ticketing...

  • NSOC Analyst

    1 month ago


    Richmond Hill, Canada MBC Full time

    Role Description MBC is a trusted, responsive, security-first partner that delivers Delightful IT! IT isn’t only our business, it’s our passion, and keeping our customers delighted is part of every call we take, ticket we solve, and network we deploy. It’s called Delightful IT and we guarantee it. We are looking for an Analyst for our growing...

  • Service Desk Analyst

    4 weeks ago


    Richmond, Canada Heli-One Full time

    Reach Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to...

  • Front Desk Associate

    4 hours ago


    Richmond Hill, Canada Rehab Plus Pilates Studio Full time

    POSITION: We are looking for passionate personnel for this position. The Front Desk Associate is to assist the studio to welcome New and Existing members and to promote our studio classes to all New and Existing members to the studio and book them into intro class or any other classes. The Front Desk Associate is also to help maintain the front desk...


  • Richmond Hill, ON, Canada Onico Solutions Full time

    Bilingual (F/E) Technical Support Analyst The Bilingual (F/E) Technical Support Analyst is responsible for providing technical support via phone or email to service clients for their IT issues. Assists with the training of Bilingual (F/E) Technical Support Analysts and provides technical guidance. Work Experience Bilingual (English/French) is a ...


  • Richmond Hill, Canada Power 7 Realty Full time

    We are a real estate service company located in Richmond Hill (Leslie and 16th Ave) that mainly focus in buying and selling resale homes in greater Toronto area. We are looking for individuals that are energetic and well organized to manage the front desk and also some office administrative task. Must be fluent in spoken and written English. Cantonese or...


  • Richmond Hill, ON, Canada Onico Solutions Full time

    The Technical Support Analyst (Bilingual) resolves technical issues with a timely response to telephone calls, email requests as well as provides desk side support. Responsibilities Provide technical assistance and support for incoming service requests related to computer systems, hardware, software, remote access and mobile devices. Monitor service desk...

  • Service Desk Analyst

    1 month ago


    Richmond, Canada CHC Helicopters Full time

    Reach Beyond ! CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All...


  • Richmond Hill, Canada Power 7 Realty Full time

    We are a real estate service company located in Richmond Hill (Leslie and 16th Ave) that mainly focus in buying and selling resale homes in greater Toronto area. We are looking for individuals that are energetic and well organized to manage the front desk and also some office administrative task. Must be fluent in spoken and written English. Cantonese or...

  • Front Desk Agent

    4 weeks ago


    Richmond Hill, Canada Splitsville Richmond Hill Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...

  • Front Desk Agent

    4 weeks ago


    Richmond Hill, Canada York Rehab Clinic Full time

    As a multidisciplinary rehab clinic, we are looking for **Receptionist / Front desk administrator **who is passionate about delivering the best possible care to our patients at the front desk. This is a part-time to permanent position and it can be promoted to clinic administrator as well. - The related background gob/study is considered **Locations**: -...


  • Richmond, Canada City of Richmond BC Full time

    **Service Desk Specialist**: The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive...


  • Richmond Hill, Canada Compugen Inc Full time

    Reporting to the NOC Operations Manager, this highly organized, detail-oriented individual will be responsible for providing exceptional technical support to Compugen Managed Service Customers. This individual will perform regular shifts on a rotational schedule, 7x24x365, monitor and resolve IT infrastructure elements in a timely manner. The NOC Operations...


  • Richmond Hill, Canada Natural Solutions Salon and Spa- Hillcrest Mall Full time

    The receptionist welcomes visitors in a friendly manner. He/she works with the team in order to provide exceptional service, welcome customers with courtesy and ensure prompt service. You have good communication skills and you have a will to succeed? We would like to meet you! Natural Solutions is committed to making you look your best. From a manicure to...


  • Richmond Hill, Canada Wallboard Trim & Tool Full time

    This position calls for accuracy and attention to detail to exceed our ‘Business-to-Business’ customer expectations regarding service and order fulfillment. We strive to ensure the perfect order - right product, right quantities, on time with professional support. **KEY RESPONSIBILITIES**: **Logistics**: - Prepare freight bills and shipping labels for...


  • Richmond Hill, Canada Miller Waste System Full time

    MILLER WASTE SYSTEMS - Richmond Hill **Title**: Retail Sales Desk,Sales Support - Seasonal **Location**: Miller Waste Systems - Richmond Hill - Bloomington Compost **Reporting to**: Office Supervisor **Shift**: This position is 3 days a week, 10 hours a day. Hours may vary depending on workload and organizational requirements. Saturdays a must. **Start...


  • Richmond Hill, Canada Marsia Foods Inc Full time

    Title: Order Desk & Office Administrator Department: Operations Reports To: Operations Manager Type: Full-Time **Role Description** **What You’ll Be Doing**: - **Order Desk**:_ - First line of communication with customers. Receives, evaluates, and processes all orders from customers/clients in a professional, accurate, and timely manner under the FIFO...

  • Service Desk

    1 month ago


    Richmond, Canada CHC Helicopters Full time

    Reach Beyond ! CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All...