Scheduler I

3 months ago

Vancouver, Canada Coast Foundation Society 1974 Full time

**Status: Temporary, Part-time**

**Salary Range: $28.85 - $30.53**

**Location: Various locations, Vancouver, BC**

**Schedule: Tuesday to Saturday 2:00 to 10:00 pm**

**Job Summary**:
Coast Mental Health is a leader in providing mental health and community-based services in Vancouver and surrounding areas. We are seeking a dedicated and organized **Scheduler** for a temporary full-time position. In this role, you will be responsible for coordinating and maintaining the scheduling of designated staff to ensure seamless service delivery, while adhering to relevant standards and guidelines and applicable collective agreements. You will collaborate with team members to maintain accurate schedules, communicate changes, and respond to staff and client needs.

**Key Responsibilities**:

- Prepares and adjusts schedules, and allocates work assignments for Community Health Workers in accordance with client referrals, care plans, and applicable collective agreements.
- Receives and documents client referrals and obtains required client information.
- Communicates, updates, and informs clients regarding placement, including staff members’ names, times of service, and changes to schedules. Informs staff of placement and client information.
- Provides input into performance appraisals of Community Health Workers.
- Reviews and verifies Community Health Worker timesheets.
- Performs other related duties as assigned.
- **Staff Scheduling**: Prepare and adjust schedules for designated staff to meet client needs and service requirements, ensuring compliance with organizational policies and collective agreements. This includes daily, short-term, and long-term scheduling.
- **Staff Management**: Manage scheduling requests for staff absences (vacation, sick leave, etc.) and assign appropriate replacements using automated shift filling software, adhering to staffing policies and collective agreements. Reviews and verifies staff timesheets.
- **Staff Support**: Receive staff feedback and inquiries, and liaise with managers and Human Resources to resolve issues.
- **Documentation and Reporting**: Maintain accurate online records of staff schedules and any scheduling changes. Ensure all documentation is up to date and aligned with service delivery standards.
- **Team Collaboration**: Collaborate with managers to address staffing requirements. Inform managers of any concerns or difficulties in staff placement or service delivery.
- **Orientation**: Assist in orienting new staff to scheduling procedures and provide ongoing support regarding scheduling processes.
- **Other Duties**: Perform other scheduling and administrative tasks as required to support service delivery.

**Qualifications**:

- Completion of Grade 12, supplemented by an **Office Administration Certificate** or equivalent experience.
- A minimum of **two (2) years of recent related experience** in scheduling, administrative support, or similar roles.
- An equivalent combination of education, training, and experience will be considered.
- WHMIS Certification
- Ministry of Justice Criminal Record Clearance

**Skills and Abilities**:

- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Proficiency in using office equipment and related software.
- Ability to analyze and resolve scheduling conflicts and issues.
- Ability to type at a minimum of **50 words per minute**.
- Knowledge of general office procedures
- Strong attention to detail, with the ability to manage multiple tasks efficiently.
- Experience with automated shift filling software and/or HRIS technology considered an asset.

**Working Conditions**:

- Temporary full-time position based in Vancouver, BC.
- Opportunity to contribute to a meaningful cause by supporting mental health services in the community.

**About Coast**:
Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada, and operates a large array of innovative housing and community based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.
Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services.

**Why Coast**:

- We believe in the person, not the disease
- We operate client-centered care under the principles of psychosocial rehabilitation
- There is a variety of work within a particular position and within the organization
- We strive to be the best that we can be
- We hold Exemplary Status accreditation through Accreditation Canada
- We have

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