Imac Coordinator

Receives approved work order/requests for standard computer hardware from client representative(s) or the Deployment Planner Scheduler.

**Manages computer equipment hardware that can be allocated from in-house stock**:

- Allocates appropriate computer equipment hardware from the storage location
- Arranges delivery of allocated computer equipment hardware from the storage location to the staging location or to an address as stated on the work order.

**Manages computer equipment, such as additional computer options, sundry items or non-standard computer equipment, that are ordered on a work request**:

- Coordinates with procurement representative to monitor the delivery time for when computer equipment hardware is being shipped to and received at the staging location or to an address as stated on the work order.

**Coordinates work orders for computer equipment hardware that is being delivered to the staging location**:

- Confirms when all computer equipment hardware is received for each work order
- Initiates service request to assign Installation Technician to go to the staging location to perform IT Hardware configuration and installation activities
- Receives notification from Installation Technician when IT Hardware configuration for each work order is complete and that computer equipment hardware is either re-packed and prepped for pickup by the in-house mailroom for delivery to an external site or been deployed for in-building setup installation, as indicated in the work request
- For installations at a location that is not a staging location building, the Deployment Coordinator contacts the end user to notify computer equipment is coming and to confirm with end-user when all IT Hardware has been received at the end user's location
- Contacts the end user to schedule a date/time for the IT Hardware installation
- Initiates service request to assign Installation Technician to perform the on-site installation on scheduled date/time
- Act as a point of contact to re-schedule on-site installation when necessary (such as when the availability of the end user or Installation Technician changes or when there are delivery delays);
- Receives notification from the assigned Installation Technician when on-site installation is complete, and if there are any unresolved issues; arranges to notify the Deployment Planner Scheduler or authorized Representative for appropriate follow-up action as necessary
- Performs follow-up with Asset Management staff within two weeks after the on-site installation to confirm that any existing IT Hardware (replacement request) from the end-user location has been returned to the surplus location, where applicable.
- Maintains all scheduled and pending work requests and records relevant information.
- Information tracked includes the work request number, date when the work request is received, date when computer equipment hardware is received at the staging location (where applicable), date when computer equipment is received at an address as stated on the work order (where applicable), dates when Installation Technician is scheduled and completes pre-configuration work in the staging location (where applicable), and dates when Installation Technician is scheduled and completes the installation (where applicable);
- Works with the Deployment Planner Scheduler to manage and ensure that all work orders are scheduled and completed within a timely manner, and to avoid potential backlogs; escalates with appropriate authorized representatives as necessary to address any issues that may arise.

**Salary**: $27.00-$29.00 per hour