Garage Door Service Helper

3 weeks ago

Delta, Canada Overhead Door Corporation Full time

**Role**:
We have an immediate opening for an **Garage Door Installer Helper**located in the **Vancouver**branch. Reporting to the Field Operations Manager, the Helper will work as part of a two-person crew, this position will assist in the service and/or installation of residential or commercial doors while learning on the job from the Garage Door Technician. This role is a permanent, full time position with opportunities for advancement.

**Responsibilities**
- Championing safety standards
- Providing superior customer service
- Working with hand tools, electric tools and ladders
- Regular interaction with warehouse staff, construction Project Managers, customers other trades and safety personnel
- Taking direction from the Lead Technician and providing support
- Participate in installing Sectional (includes FinDoor), Rolling steel, Fire Doors, High Speed Doors, Security Grilles, Roll Shutters, Bifold.
- Providing Service, and diagnose problems, provide solutions, and carry out required work on overhead doors
- Regularly communicate and coordinate with the scheduler on problem solving, provide solutions and required parts if needed.
- Welding for installations or repairs if required
- Effectively assess job scope at the beginning of each independently or with a lead and note any discrepancies to your scheduler immediately
- ie: product warranty, site conditions, and safety
- Out of town travel for installation and service work, not limited to weekdays
- without notice
- Evening, weekends, holidays and OT availability
- without notice
- With assistance from lead hand, provide estimates for how many person-hours are required for a service call, and the cost to fix versus replace doors
- Must be able to lift at least 75 pounds or more depending on job scope (residential VS commercial)
- Must be able to work outside in all different weather conditions, including cold and extreme heat. Lifting, pulling, climbing, standing, sitting, lying down, squatting and kneeling and managing equipment and tools required
- Complete all required paperwork daily and submitted on time at the end of each work day
- ie: timesheets, FHLA’s, job workorder with clear notes and part #’s
- If needed, on the on-call rotation for Service
- Must be able to successfully pass pre-employment screening requirements including drug, alcohol, and health assessment when requested for job specific sites without notice
- Valid Driver’s License and the ability to transport product on trailers and manlifts (on trailers) to and from sites safely
- Strong safety mindset
- Daily attendance and punctuality
- Accountable to making sure safety training and tickets are up to date and valid
- clearly communicate to scheduler on required renewals
- such as Fall Protection, OSSA Elevated Work Platform, Standard First Aid, CSTS, etc)
- General warehouse duties
- Other duties, as assigned

**Skills**
- Possessing resourcefulness, integrity, strong work ethic, and ability to work in a team environment
- Comfortable with heights (ladders & lifts)
- Above average mechanical aptitude
- Strong safety mindset
- Must be able to work outside in all different weather conditions, including cold and extreme heat. Lifting, pulling, climbing, standing, sitting, lying down, squatting and kneeling and managing equipment and tools required
- Intention to learn the trade and progress to a Lead Technician

**Qualifications**:

- Minimum 3 - 6 months’ experience in a relevant trade (i.e. construction, welding, millwright etc.)
- Resourcefulness, integrity, strong work ethic, and ability to work in a team environment
- Any relevant safety training and tickets is an asset. (WHMIS, Fall Protection, First Aid, etc.)
- Must be able to lift up to 75 pounds
- Must be able to work outside in all different weather conditions, including cold and extreme heat. Lifting, pulling, climbing, standing, sitting, lying down, squatting and kneeling and managing equipment and tools required
- Must be able to successfully pass pre-employment screening requirements including drug, alcohol and health assessment
- Possess a valid drivers license and clean drivers abstract

**We offer**:

- A positive work environment with competitive pay and an excellent benefit plan
- Encouragement and support for our Technicians and Installers in obtaining CDI Certification
- Comprehensive technical, safety and product training provided
- Opportunity to build a long-term career with upward mobility
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer

**To Apply**:

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