Manager, Residence Operations

6 months ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
Responsible for managing through both University and Contract staff, the effective and efficient delivery of residence operations services including maintenance and custodial services operations, managing residence technical systems and the physical infrastructure of residence.

**Qualifications**:
The incumbent must possess the following qualifications:

- Knowledge of operational management and leadership concepts practices including program/service delivery models, policy development, planning, budgeting, performance measurement management, and human resources
- Knowledge of maintenance and custodial contract management program design, delivery, assessment, and evaluation methodologies, processes, and practices
- Experience forecasting, planning and implementing Deferred Maintenance programs and Capital projects
- Experience working in a University Residence with specific responsibility for Custodial and Maintenance Services
- Knowledge of relevant governing legislation, collective agreements, policies and procedures
- Knowledge of office as well as the broader university academic units, departments, and divisions
- Knowledge of office productivity software and databases, internet browsers and search engines, discipline-specific software, enterprise software, and technology devices
- Excellent interpersonal skills
- Communicate effectively and concisely, both oral and written
- Skilled negotiator
- Strong customer focus
- Results oriented
- Ability to multi-task and manage multiple priorities
- Independent, organized, self-motivated and with excellent problem-solving skills

**Education and Experience**:
The above is normally acquired through:

- Completion of College Diploma with honours in building sciences, or facilities management
- Minimum of seven years of previous progressive housing and residence life operations experience including two years of leadership experience

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

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