Guest Service Agent

2 weeks ago

Squamish, Canada Sandman Hotel Group Full time

Come join our great team We are seeking dynamic, motivated and friendly **Guest Service Agents** to join our busy Front Office team. Located in the middle of the beautiful Sea to Sky region, come work with us in the Heart of Adventure - Squamish - work locally and spare yourself the commute What may start as a job, can easily turn into a career

With 95 spacious, well appointed rooms and suites, free breakfast, large pool area and locally-famous waterslide, we are a small hotel, with big offerings Our hotel welcomes guests to Squamish from around the world, and around the country, we are also an essential service in the community, helping locals with a place to stay in a time of need. Our hotel brings people together, while supporting the local economy. From film crews to tour groups, from wedding parties to International sporting events, we are looking for team members who love meeting new people, while sharing their passion for this amazing place.

The Sandman Hotel Group has over 60 hotels and resorts across Canada, the US, the UK and Ireland, and it all started right here in BC Be part of Canada's fastest-growing, privately-owned hospitality company Offering a competitive employee compensation package, flexible employee schedules, lots of great perks and internal corporate career advancement. If you are looking for a future career in hospitality, right here in Squamish, then the Sandman Hotel Group is for you

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

**PERKS**:

- Team rates from $59 per night
- 25% discount at our restaurants for up to 6 people
- ½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- RRSP Matching for eligible employees
- Free Meals on Duty
- Free Parking
- Access to Pool, Slide, and Hot Tub.
- HumanaCare free mental health support & counselling
- Employment milestone rewards
- Ongoing employee events, incentives and recognition
- Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)

JOB REQUIREMENTS / DUTIES:

- Working as a team to Delight Our Guests. That's Number 1 Team-work makes Dream-work
- Effective and respectful communication in English (other languages an asset)
- Welcome and work with people from around the world, with diverse cultures and backgrounds
- Maintain high, professional standards, supporting the company brand and image
- Develop professional relationships with clients, return guests and corporate partners
- Check guests in and out of the hotel, answering questions and offering support/help
- Compute bills, make and change reservations, assist with sales enquiries and collect payments using our industry leading PMS (Property Management System)
- Respond appropriately to emergency situations, showing professionalism, tact and care
- Ensure Sandman policies and procedures are followed an efficient manner at all times
- Work closely with other departments to ensure guest satisfaction, resolving complaints and room issues in a timely, courteous manner
- Other administrative tasks as required

APPLICABLE SKILLS:

- Full Training will be provided, as well as ongoing coaching and support. Previous hotel experience is preferred, but not mandatory. Customer Service experience is desirable
- Demonstrate good judgement, common sense and tact in dealing with challenges
- Respectful communicator - Friendly, approachable and helpful
- Computer literate with knowledge of Microsoft Office Suite. (We will train you on our Property Management Software)
- Excellent written and oral communication skills in English
- Excellent organizational and time management skills, with the ability to set priorities
- Trustworthy, reliable and dependable

The Sandman Hotel & Suites Squamish offers competitive salary packages, an incredible work environment, and career advancement opportunities. Welcome to your next Adventure
- SUMMATION:_
- **ABSOLUTELY NO PHONE CALLS PLEASE**_
- Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. _**_Sandman Hotel Group_**_ takes seriously its obligations under the Human Rights Code._

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