Lead Hd Service Technician

1 month ago


Surrey, Canada Williams Machinery Full time

Williams Machinery, as part of Wesgroup Equipment, is a **Gold Certified** Canada’s Best Managed Company, and one of **BC’s Top Employers**. Since 1906 we have been selling, renting, and servicing heavy duty equipment. We service industries such as warehousing, milling, construction, forestry, recycling, and much more.

**Key Responsibilities**:

- Instruct others in the performance and coordination of their work.
- Diagnosis and repair of equipment.
- Perform routine scheduled Planned Maintenance (PM) services, appraisals and Safety Inspections.
- Complete all necessary time card and report documentation as required.
- Complete shop work as required by Supervisor’s direction when required.
- Communicate repair status and requirements with customers and Supervisors alike.
- Excel the ‘customer experience’ by being professional at all times.
- Order and track all parts request to meet the customer expectation.
- Complete jobs, as assigned. Some out of town at customer site visits might be required.
- Proactively seek opportunities to grow customer accounts while carrying out your duties.
- Employ workplace health and safety practices at all times.
- Other duties as assigned.

**Knowledge, Skills and Abilities**:

- Working knowledge of heavy-duty equipment, aerial and lift equipment, and large heavy duty equipment (e.g. JCB and/ Port's Equipment)
- Strong trouble shooting skills, and willingness and desire to learn.
- Ability to instruct others in the performance and coordination of their work.
- Physical capabilities necessary to perform duties of the position (lifting & mobility).
- Excellent communication skills both verbal and written, and ability to contribute positively to the team environment.
- Excellent organizational and interpersonal skills.
- A proactive autonomous individual able to set own standards and succeed.
- Must be willing to travel and complete jobs out of town, as assigned.

**Training, Education and Experience**:

- Must have experience diagnosing and repairing heavy-duty equipment, aerial and lift equipment, and large heavy duty equipment (e.g. JCB and/ Port's Equipment)
- General ability to carry out diagnostics and repairs on Spark Ignition LPG engines and systems, Compression Ignition engines, Hydraulic and electrical systems as well as reading schematics from each.
- Valid driver’s license and clean driving record.
- Red Seal Heavy Duty Ticket.

**Benefits and Perks**:

- Our Service Technicians enjoy a competitive remuneration package with the benefits of having membership in the International Union of Operating Engineers.
- For more information, please access the Collective agreement.

**Who We Are**:Our people are at the core of what we do. We take the time to hire the right people who share our 5 core values, train them, coach them, and reward them for their successes.
- Build Trust - Build trust with others and & each other.
- Be a Team Player - Commit to working together to win.
- Be Customer Focused - “Wow” customers so they become “Raving Fans”.
- Support Community - Care for our people, our community, and the planet.
- Deliver Results - Know what you need to do and get it done.

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