Client Experience Specialist

3 weeks ago


Winnipeg, Canada Winnipeg Insurance Brokers Ltd. Full time

Do you have:

- A sincere desire to provide an exceptional client experience?
- A can-do, positive attitude?
- Great attention to detail?
- An interest in working in a team environment?
- Strong communication skills?

If so - this could be a fantastic opportunity for you

Winnipeg Insurance Brokers Ltd. is looking for an energetic individual to take on the role of Client Experience Specialist located at the organization’s head office at 2565 Portage Avenue.

**KEY ACCOUNTABILITIES**
- As the first point of contact, you will create a welcoming environment for all clients regardless of how they interact with us: in-person, over-the-phone, and electronically
- Consistently execute on the delivery of the defined Client Experience Strategy
- Responsible for answering in-bound phone calls, sending information/workflow for handling to other team members as required, and/or taking messages and ensuring clients receive prompt response
- Making proactive outbound phone calls to existing clients in line with the Client Experience Strategy
- Responsible for the maintenance of the supply room and common areas of the branch
- Assisting team members with personal lines renewal checklists and payments
- Accountable for actively and overtly embodying the “why”, vision and values of Winnipeg Insurance Brokers Ltd and act as an ambassador of the organization both with internal and external partners.
- Other duties as assigned

**QUALIFICATIONS**
- Exudes positive energy and bubbly personality
- Superior communication and organizational skills
- Strong attention to detail
- Has a basic understanding of and can navigate the Microsoft Office suite of products; has basic keyboard/computer skills
- High School diploma is preferred; summer students are welcome to apply
- No general insurance license is required

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2023-05-05



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