Sports (Firearms) Sales Associate - Westshore

6 months ago

Victoria, Canada Canadian Tire Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**:
The Sales Associate team member works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising and general housekeeping.

**Main Responsibilities and Tasks**:

- Provides excellent customer service to all customers entering the Pro Shop by smiling, greeting customers and selling products.
- Connects with customers by sharing knowledge and experience of fishing/hunting.
- Identifies and evaluates customers" needs, guides customers to the location of requested items and explains technical details of merchandise.
- Answers fishing/hunting and product related questions and provides professional advice related to product information, technical features and methods of operation by using their experience and knowledge in fishing/hunting.
- Handles multiple customers in an effective, efficient and safe manner (e.g., never brings out more than one gun at a time).
- Remains a product “expert" through continuously learning about new products, stays current with new trends, emerging technologies and keeps up to date on in-store deals and promotions in order to provide accurate information to customers.
- Assists customers with hunting licenses and fishing licences.
- Stocks shelves and merchandises display areas to ensure sporting goods is organized and fully stocked.
- Assesses fishing/hunting market trends and the demand from the local community and suggests new products and ideas to attract and maintain customers (e.g., suggesting products specific for the species in the area).
- Operates computer and EFD gun and enters all relevant coding in Canadian Tire systems. **Must be comfortable with technology.**:

- Complies with company, store and department policies.
- Assists with other Sports Department tasks as required.

**Requirements**:

- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Effective written and oral communication skills (e.g., probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.
- Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to adapt and cope with challenging and changing situations.
- Positive attitude, punctuality and solid work ethic.
- Ability to consistently provide professional customer service, including in situations of conflicts.

**More about the position**:
**Physical Demands and Working Conditions**
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".

**Our offering includes**
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Flexible work hours
- Learning and Development opportunities
- Scholarships
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Employment Verification

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