Assistant Manager

2 months ago


Dartmouth, Canada Black Bow Gift Co. Full time

**Position Overview**:
The Assistant Manager will oversee key aspects of our business operations, with a focus on B2B projects, online sales, marketing, gift production, technology support, and web content management. Reporting directly to the CEO, the Assistant Manager will lead a diverse team, ensure smooth daily operations, and contribute to the company's growth by managing customer experience and driving sales initiatives. This role requires a hands-on approach to eCommerce management, team leadership, and operational oversight.

**Key Responsibilities**:

- **Operational Oversight**: Manage day-to-day business functions, including B2B client projects, online and in-studio sales, and gift production workflows. Ensure all operational processes meet high-quality standards.
- **Team Leadership**: Mentor and coach team members, setting clear job expectations and appraising performance. Foster a collaborative and motivated team environment that drives sales and delivers exceptional customer service.
- **B2B Project Management**: Serve as the primary liaison for corporate clients, overseeing the planning and delivery of custom gifting projects. Ensure timelines and quality standards are met for all corporate orders.
- **Online Sales & Content Management**: Oversee the eCommerce platform, ensuring product listings are up-to-date, accurate, and optimized for SEO. Collaborate with the team to develop and execute strategies to drive online sales. Monitor website content, troubleshoot technical issues, and ensure a seamless customer experience.
- **Inventory Management**: Supervise product inventory levels, ensuring products are stocked, organized, and ready for sales. Coordinate incoming stock deliveries and manage inventory systems to track and report on product availability.
- **Customer Service Support**: Oversee the customer service team, ensuring timely and professional communication with clients and maintaining customer satisfaction.
- **Gift Production**: Oversee gift-making processes, ensuring orders are fulfilled accurately and on time. Maintain high-quality control standards in product assembly and packaging.
- **Technology Support**: Provide basic technical support for the company’s eCommerce platform, order management system, and other digital tools. Assist in troubleshooting any technology-related issues.
- **Sales Reporting & Analysis**: Prepare and present daily sales, inventory, and performance reports to upper management. Analyze data to identify trends, sales opportunities, and areas for operational improvement.
- **Product Development**: Collaborate with the CEO and other teams to brainstorm, design, and price new gift offerings. Ensure products align with the brand and are marketed effectively.

**Requirements**:

- 3+ years of experience in a managerial or supervisory role.
- Strong leadership skills with the ability to manage and develop a team.
- Experience in retail management, B2B project coordination, and eCommerce.
- Proficiency in online sales platforms (Shopify preferred) and basic content management.
- Excellent communication, organization, and problem-solving skills.
- Ability to work in a fast-paced, physical environment with attention to detail.
- Tech-savvy, with experience troubleshooting business challenges and issues
- Passion for luxury gifting and delivering high-end customer experiences.

**Preferred Skills & Qualifications**:

- Bachelor’s degree or equivalent in business or a related field.
- Experience in inventory management and product development.
- Knowledge of SEO and online content management strategies.
- Ability to lead team-building and training initiatives.
- Enthusiastic, self-motivated, and goal-oriented.

This role offers opportunities for professional development, with the potential to grow into an Operational Manager position.

Pay: $20.00-$28.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- What unique skills and knowledge can you bring to our team?

**Experience**:

- Managerial: 3 years (required)

Work Location: In person


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