Parts Advisor

5 months ago

St Catharines, Canada Performance Auto Group Full time

**Drive for Excellence**

With over four decades of excellence,** St. Catharines Volkswagen **is dedicated to providing top-tier service to everyone who walks through our doors. We are the only dealership in Niagara that offers Volkswagen Certified Pre-Owned vehicles.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**: We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Assisting customers with parts inquiries, in person, on the phone and electronically.
- Filling orders for Service Technicians in the Service Department.
- Placing orders in a timely fashion.
- Maintaining proper inventory levels.
- Inspect damaged parts brought in by customers to determine the proper replacement.
- Identifying the necessary part(s) required on the basis of the customer's description of issues.
- Examining returned parts for defects and confer with customers about exchanging the part or processing a refund.
- Consult catalogs for stock numbers and prices and bring parts from the stockroom.
- Suggesting part(s) that are interchangeable, placing special orders for a part, or referring the customers at another business location, if a customer needs a part that is not stocked.
- Unpacking and marking incoming parts and storing them in the stockroom according to a prearranged system.
- Receiving and filling telephone orders.
- Keeping catalogs and price lists up-to-date.
- Recording sales and taking inventory.
- Projecting a positive attitude for the benefit of our customers and fellow employees.
- Read, understand, and adhere to all rules, regulations and procedures as per company policies
- Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
- Work effectively without supervision.
- What you need to succeed:

- 1-3 years automotive parts experience is considered an asset.
- Previous CDK experience is considered an asset.
- Strong automotive knowledge.
- Excellent communication and customer service skills.
- Must have the ability to work in a fast paced environment.
- Personable, adaptable, and versatile.
- Willing to work as a member of a team and interact with others in a professional and courteous manner.
- Must have a valid Ontario Driver's License and good driving record.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge, experience and bonus earnings**

**Job Type**: Full Time - Permanent

**Salary**: $50,000 - $60,000 per year

**Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

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