Reporting Analyst

3 weeks ago

North York, Canada IMG Logistics Inc Full time

The DSM Tracking & Reporting Analyst is responsible for validating all DSM projects, savings costs and incentives. This position helps account for DSM results, authenticate and process customer incentive payments

**Specific Accountabilities**:

- Process DSM projects in CRM and prepare Accounts Payable (A/P) batches by validating vendor information and customer incentive payments. Manage return cheque and replacement cheque process between Customers, Account Managers and A/P.
- Resolve customer & service provider inquiries and complaints for outstanding claims.
- Liaison with internal and external stakeholders for resolving outstanding issues, discrepancies with project submissions and minimizing DNQ’s (Do not qualify) in order to maximize shareholder incentive.
- Maximize the tracking and reporting functionalities of T&R system of record to readily provide assistance to internal users and assist in enhancements and business requests.
- Assist in maintaining up-to-date Tracking & Reporting related process documentation.

**Scope/Dimensions**:

- Processes: Ensure processes are followed and updated to meet Evaluation requirements.
- Communication: Provide excellent customer service to internal stakeholders and support external communication to the customer.

Contact / Working Relationships:

- Internal: Energy Solutions Advisors, Business Intelligence, DSM Business Solutions, Customer Care, Accounts Payable
- External: Third parties that may partner or collaborate with the applicable conservation programs (i.e. Service Organizations, Energy Advisors, etc.)

**Knowledge, Skills and Abilities**:
**Required**:

- Strong analytical skills and the ability to provide suggestions on process improvement.
- Post-secondary education in business or a related quantitative discipline or equivalent work experience
- Proficiency in MS Office; in particular strong Excel skills needed (proficiency in basic formulas and pivot tables)
- Strong overall computer skills and ability to work on CRM related platforms, understand data structure and be able to query data for reporting
- Strong interpersonal skills including the ability to work in a cross-functional environment
- Detail oriented with proven ability to manage multiple processes, handle competing priorities and while ensuring deadlines are met
- Proven ability to work collaboratively with others in a strong team environment
- Demonstrates initiative, self-confidence and a strong work ethic

**Preferred**:

- 1-3 years of proven analytical work experience
- Practical background knowledge in energy conservation program delivery

**Working Conditions**:

- This position requires light physical effort.
- The position has a potential for light travel (mínimal)
- This position requires normal visual / sensory effort.
- This position typically operates in an office work environment

**Hybrid Model: In-Office (Monday, Tuesday & Thursday) Remote (Wednesday & Friday)**

**Job Type**: Fixed term contract
Contract length: 6 months

**Salary**: $32.00 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Extracting data: 3 years (preferred)
- formulas and pull data like v-lookup: 3 years (preferred)

Work Location: Hybrid remote in North York, ON M2J 1P8

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