Dark Horse

4 months ago

Toronto, Canada Big League Food Company Retail Inc. Full time

**Hiring Store Manager**

Location : Dark Horse Indigo New Market

Dark Horse Indigo Stoney Creek location

**About Dark Horse**

Dark Horse Espresso Bar is a pioneer in the Toronto specialty coffee community and has become a spot attracting those who like great coffee, handmade pastries, and a comfortable environment. The inspiration for Dark Horse came from a desire to create an environment where people would feel a sense of belonging. A place where they could come to relax, reflect or socialize, and re-energize with seriously great coffee. Over the past 15 years, we have evolved from one beloved neighborhood cafe to a collection of six shops in vibrant neighborhoods across the city.

**About the Position**

**Working Conditions**

The Manager will report to Dark Horse’s GM and Assistant GM but will work hand
- in-hand with the broader management team. Manager is expected to work full time hours (35-40/week) in a manner that balances their personal needs against business performance.

**Responsibilities**
- Oversee the team and build a positive and inclusive workplace culture for both staff and customers
- Support the HR department and DH management team in all people related functions including hiring, onboarding, training, evaluations and promotions
- Engage with both the local geographical community and coffee community as an ambassador with a focus on building positive relationships and enhancing the Dark Horse brand
- Manage financial performance by growing top line sales and controlling key cost categories (labor and COGS)
- Lead all ordering, inventory management, storage and display related functions in a manner that optimizes waste and top-line sales
- Personally deliver outstanding customer service and ensure that all staff members understand the importance of customer service
- Study and understand Dark Horse’s product offering with a specific focus on coffee related knowledge
- Act as a bridge between Dark Horse executive and retail staff to execute company-wide objectives and identify new opportunities (both large and small)
- Execute Dark Horse process including but not limited to tip allocations, cash management, store cleanliness, ordering, systems (7 shifts & POS), food safety, health & safety, hiring and make recommendations as to how these systems can be refined and improved
- Act as store-level owner and by troubleshooting issues, filling-in on the floor and supporting when issues arise as necessary

**Required Knowledge, Skills and Abilities**
- Management level experience relating to cafés or food operations
- A proven executor that has participated the successful growth of food properties
- Experience managing inventory and balancing quality and cost effectively
- Well-developed personal brand and a proven ability to build relationships across an industry or sector; connections in Toronto coffee a plus
- Comfortable with key hospitality software including POS, scheduling and purchasing systems
- Highly accountable and well-organized, with an ability to oversee a team of staff and prioritize multiple projects effectively
- An insatiable curiosity and willingness to learn, anchored in a constant pursuit of personal development
- Collaborative and innovative consensus builder that solicits 360-degree feedback and can inspire and influence staff, consumers and other stakeholders
- A positive ambassador with strong communication skills and a genuine kindness, thoughtfulness and a sense that the glass is always at least half full

**Pay and Schedule**

Expected hours: 35-40 hours per week

Hourly wage from $20.00-$22.00 per hour (Including Tips)

**What we Offer**
- A fast-paced environment with ambitious growth and plenty of opportunity to grow
- Delicious bakery products to delight your senses



Big League Food Company is the next generation of beloved food brands. Our current brand portfolio includes Village Juicery, Dark Horse Espresso, Detour Coffee, Dear Grain Bakery, and Tori’s Bakeshop.

Pay: $20.00-$22.00 per hour

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