Assistant Community Leader

6 months ago

Kelowna, Canada Highstreet Full time

Do you consider yourself a creative problem solver? Do you hate when company policy gets in the way of the right decision? Do you easily admit when you’re wrong? Do you find yourself reading periodicals about the industry you’re in? Do you get satisfaction from a job well done and like to celebrate success when you’ve worked hard to get there?

If you answered yes to these questions, we have the job for you. Highstreet is currently seeking to fill the role of **Assistant Community Leader** to join our Communities team in West Kelowna, BC.

**The Highstreet Experience**

Westbrook is part of the operating branch of Highstreet, a Kelowna-based company who has been developing communities since 2005. Our mission is to elevate everyone who works and lives with us by creating community connections through exceptional customer service.

**CORE VALUES**

Known as “Highstreeters” we demonstrate our core values in everything we do:

- **H**umility grants us insight from others
- **I**nquisitive & learning continuously
- **G**uided by always doing what is right
- **H**onest, open and timely communication
- **R**esponsible & accountable for our actions and decisions
- **D**etermined to persevere, get results and “win” together

**THE OPPORTUNITY**

You will be working closely with and around Community Members so professional appearance is necessary at all times. Some typical tasks include:

- Maintain Highstreet’s standard of appearance, upkeep, cleaning and maintenance within your community
- Assist the Community Leader with screening of prospects and assist with leasing as required
- Assist the Community Leader in maintaining the look and feel of the community by enforcing the community promises
- Collecting quotes and coordinating trades on site; holding them accountable and ensuring work is completed on time
- Helping resolve Community Member maintenance requests in a timely manner
- Filling out reports and handing out notices as required
- Working with MS Office, Property Management software and other computer programs
- Support event organization and Community Member engagement
- Posting updates to the community Facebook group
- Being on call during weekends and evenings on a rotational basis with your on-site colleague
- Ability to do light repair work like patching and paint is not required but is an asset
- _Standard work week would be Tuesday to Saturday_

**THE IDEAL CANDIDATE**
- High attention to detail and eagerness to do things the right way
- Communicate openly and ethically with a positive attitude
- Thrive working in a fast-paced, dynamic environment with competing priorities
- Be a team player, be self-motivated, and efficient
- Assertiveness, follow through, and organizational skills with respect to paperwork is essential
- Be a self-starter who requires little direction while keeping a strong desire to do the right thing
- Possessing a can-do attitude to a variety of tasks and difficult situations

**REQUIRED EXPERIENCE**
- Strong customer service background
- Technically savvy, and proficiency with MS Office Suite
- Good physical conditioning and stamina
- Willingness to work outside as required
- Valid Class 5 driver’s license and reliable transportation
- Ability to work a flexible schedule including evenings and weekends as needed
- Some knowledge of what repairs and maintenance are required on a building
- Ability to complete general in-suite repairs and maintenance, using a variety of hand tools
- Knowledge of the Residential Tenancy Act, not required, but an asset

**Additional requirements**:

- Satisfactory credit and criminal record check.

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