Ba Servicenow Manager

4 weeks ago

Edmonton, Canada RSM US LLP Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

**Responsibilities**
- Oversee the execution and manage ment of projects from inception to delivery
- Effectively manage client expectations as it related to project delivery
- Define goals and create/convey the vision for projects while aligning with client business objectives which translates to a roadmap for execution
- Effectively negotiate priority of our clients ’ needs across our portfolio of work
- Drive, lead and participate in the development of proposals and business development activities
- Develop and grow a network of business connections inside and outside the firm to support and encourage practice and firm strategic objectives
- Demonstrate the characteristics of a trusted advisor to internal and external clients and provide direction for the support of larger business objectives, the ability to see how high value delivery on small engagements leads to large opportunities
- Act as primary liaison and facilitate “buy-in” from stakeholders on all major decisions and strategy resulting in clear instructions and deliverables for developers
- Evaluate product progress at each iteration and determine the forward direction
- Stay current with new and forthcoming ServiceNow features and capabilities through ServiceNow training, SNUGs, and webinars
- Manage b usiness a nalyst capacity and demand based on current and forecasted activities and deliverables
- Author end-user stories as needed
- Lead, coach, and mentor team members

**Basic Qualifications**
- 7 -10 years of ServiceNow experience
- 5+ years of people and client management experience, including management of remote team s and clients
- Ability to help clients with strategic vision definition and alignment
- 3+ years of experience with Agile method ologies such as Scrum and SAFe
- ServiceNow Administrator certification or willingness to obtain
- Previous e xperience as an engagement manager with, or leading, ServiceNow implementations
- Experience defining business problems, creating business strategies, or identifying business opportunities
- Proven experience with business and technical requirements analysis, business process modeling/mapping, and development methodology
- Knowledge of and experience with ITIL/ITSM principles and concepts
- Experience conducting facilitated workshops for requirements analysis
- Advanced proficiency with user story definition, acceptance criteria writing in addition to facilitating effective refinement sessions
- Proven experience managing product backlogs
- Excellent written and oral communication skills
- Familiar ity with overall IT concepts, practices, and procedures
- Exceptional analytical and creative problem-solving skills
- Ability to communicate and translate requirements between technical and business teams
- Proficien cy in analyzing complex workflow processes and procedures
- Willingness to observe and analyze patterns, trends, and correlations with in h igher e ducation, technology, and business practices, and train (or retrain) as necessary to remain current with modern IT service management and business analysis best practices, frameworks, standards, and methodologies

**Preferred Qualifications**
- Previous consulting experience
- ServiceNow certified implementations specialist certification
- ITIL Foundation Certification
- Product Owner certification
- Degree in related field
- Ability and willing ness to travel up to 20% within North America

Compensation Range: $105,000 - $175,000

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