Receptionist

3 weeks ago

Ottawa, Canada Centretown Citizens Ottawa Corporation Full time

**About you**:Are you a friendly and energetic multi-tasker who enjoys a fast-paced workday in a customer facing environment? Do you have experience working for a property management provider such as a housing co-op or student residence, at a hotel service desk or medical office, or a similar office environment?
- unpredictable workday. Superior prioritization skills are essential for success in this role.**

**About us**: CCOC is a community-based, tenant
- and member-directed, non-profit housing organization whose mission is to create, maintain and promote housing for low
- and moderate
- income people. We value diversity, collaboration, inclusive and open decision-making, innovation, creativity and sustainability.

**Compensation**: Starting wage between $43,063 and $48,158, based on experience and qualifications. Maximum compensation for Band B is $53,253 based on a 35-hour work week.

**Benefits**:OMERS defined benefits pension plan; Employee and Family Assistance Plan (EFAP); and generous time-off from day one. Group Insurance and Supplementary Medical Plan
(dental/eyewear) after three (3) months of employment.

**Closing date**: Friday, February 17, 2023 at 1:00pm

**How to Apply**: Forward **resume **and **cover letter**. Your cover letter should specifically address how you meet the education, experience, competencies and skills listed in this job description.

**Receptionist**

**Reports To: Director, Human Resources and Corporate Services**
**Department: Human Resources and Corporate Services**
**Supervises: N/A**

**Summary**
The Receptionist work as a member of the overall Reception team to provide tenant service, perform front desk reception duties, support key operations for multiple departments and contribute to the good functioning of the office.

**Responsibilities**
1. Provide tenant service and performs front desk reception duties by:

- Developing and maintaining positive relationships with tenants.
- Listening and responding to tenant service requests, referring requests to appropriate staff for follow up.
- Giving out rental information, including information specific to affordable housing; providing information regarding the Registry and subsidized housing.
- Receiving rents and rent deposits and issuing receipts.
- Cutting keys, processing key payments and managing key returns.
- Managing the booking of meeting rooms; preparing meeting room rental packages, managing key distribution, deposits and payments.
- Listening to grievances and responding to complaints; referring inquiries to appropriate staff as needed.
- Upholding CCOC’s customer service standards for acknowledging and responding to messages in a timely manner.

Page 2

2. Provide support to other departments by:

- Referring service requests to appropriate staff within Facilities Management

Department and working with staff to ensure follow up, in accordance with policy and service standards.
- Facilitating communication and coordinating between staff, contractors, and tenants on an ongoing basis.
- Managing guest parking, providing support to the Rental Department in the management of parking by tenants/applicants; receiving parking payments and issuing parking refunds.
- Receiving and verifying documentation from tenants.
- Receiving bike parking agreements and maintaining accurate records of active bike parking permits.
- Recording pertinent information for reference.
- Working directly with tenants and other departments to help maintain a high quality of life and sense of community.

3. Contribute to good general functioning of the office workplace by:

- Performing beginning and end of day tasks to secure the office.
- Keeping the main reception area of the office clean and tidy.
- Managing the mail out functions, courier pickup and delivery; opening and distributing mail to appropriate department on a daily basis.
- Ordering basic office supplies and shared equipment.

4. Perform such other duties as may be assigned.

This position supports the work of Centretown Citizens Ottawa Corporation, Centretown
Citizens Housing Co-Operative and Cahdco (Centretown Affordable Housing
Development Corporation).

**Education and Experience**
- Completion of secondary school diploma or related diploma.
- A minimum of two (2) years of related work experience.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Understanding of CCOC’s mission and committed to upholding our Values.
- Intermediate ability to use Microsoft Office Suite.
- Advanced verbal and written communication in English.

Page 3
- Advanced verbal and written communication in French.
- Knowledge of Yardi Voyager is considered an asset.

**Supervision and Decision-Making**
- Responsible for passing accurate information to employees / departments for decision making.
- Works under occasional supervision and chooses the best approach to come to a solution.
- Able to maintain con

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