Mining Product Support Sales Rep
3 weeks ago
Company:
Finning Canada
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Finning is seeking a Product Support Sales Representative - Mining to provide innovative solutions and product support to our customers. As the Product Support Sales Representative - Mining, you will maximize customer fleet productivity and create balanced product support growth. Additionally, you are tasked to increase Finning’s parts and service market share by developing profitable long-term product support solutions and excellent customer relationships for Finning’s major and strategic clients.
**Job Description**:
- Aftermarket sales through solution based selling is the primary function
- Collaboration and coordination within Finning and Caterpillar's support teams
- Opportunity qualification in pursuit of an exceptional customer experience
- Trend monitoring, analysis, quality reporting, troubleshooting, resolution of equipment and related products issues with Finning’s supplier partners
- Leading aftermarket new product introduction initiatives
- Responsible for SWIP approvals and first level problem resolution
- Prepare accurate and timely equipment and service forecasts, including component forecasting, pricing, estimates and intelligence, call reports, and customer information
- Opportunity development through the use of customer resource management tools
- Develop and maintain long-term strategic relationships with the major customer accounts
- Achieve targets for sales, profitability, growth, market share and quotas
- Mentor and lead Product Supports Sales Representatives and Wear Product Specialists
- Represent the Company in a professional and ethical manner
Qualifications and Experience:
- 5+ years sales experience managing whole accounts
- Automotive or heavy equipment experience or proven sound mechanical knowledge
- Excellent communication and persuasion skills
- Strong parts and service background
- Business acumen and understanding of support systems, credit and financing
- Mechanical knowledge and understanding of equipment systems
- Understanding Finning Systems: CTS, PTOS, DBS, Costwatcher, Warranty, SIS
- Understands and adheres to safety procedures
- Proficient in MS office package
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