Supervisor

2 months ago

Stettler, Canada SNDL Full time

Job Title
Supervisor
Job Description
About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. Additionally, the Company operates as a licensed cannabis producer and stands as one of Canada's premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting-edge product development, and cost-effective manufacturing.

About ACE Liquor

ACE Liquor is a great place to work, with a friendly atmosphere. We provide our customers with vast selection of specialty liquors, beers and wines

Each person at ACE plays an important role in our Company′s success. We promote a team atmosphere that is busy and challenging, but always aims to be co-operative and fun. When you choose to work at ACE Liquor you can be sure you will be treated with the respect and support you need to be a success.

About The Role

We are currently looking for friendly, outgoing, and customer service-driven individuals to join our team as Supervisor at our Ace Liquor location in Stettler, AB. The Supervisor Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. Also, will provide leadership and direction of a multimillion-dollar business unit in partnership with Store Manager, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. Understand customer needs and instill a customer mindset within the store, participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.

Essential Business Functions, Responsibilities and Accountabilities

People Management Skills
- Customer service driven, friendly, willing to talk to all customers
- Promote a work culture that makes your store an inviting place to work
- Be a role model who supports and inspires fellow team members
- Delegate tasks to team members and set priorities in partnership with management
- Communicates in a clear and concise manner to team, participates in huddles/meetings, relay pertinent information
- Provide guidance to team members while supporting management initiatives

Customer Offering
- Deliver exemplary customer service
- Greet customers when they enter the store and take customer to product when required
- Generate sales by educating, advising, and suggesting products to every customer
- Maintain a high level of service and product knowledge
- Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints
- Accountable for product rollouts and product launches in partnership with management
- Understand and utilize local market tends in partnership with management
- Evaluate programs and promotions for effectiveness and offer recommendations to management
- Assist customer from store and/or offer car service when appropriate

Financial
- Complete customer transactions on the Point-of-Sale (POS) device, including payment
- Understand the POS system and all transactions that may arise
- Ensure all cash handling policies & procedures are adhered to
- Ensure all opening & closing procedures are done correctly
- Complete end of day till reports
- Ensure safe is locked at all times and deposits are secured

Day to Day Operations
- Meet or exceed department financial targets through partnership with management
- Ensure department follows merchandising and pricing guidelines
- Assist in all operational duties in partnership with management
- Ensure store is presentable and relay any maintenance issues to management
- Manage ordering and receiving in partnership with management
- Actively aim to increase and share product knowledge
- Maintain inventory levels in partnership with management
- Attend OHS and LP meetings and training sessions
- Stock shelves and cooler with product
- Set daily tasks for the store in absence of management
- Review flyers, upcoming events, and promotions; execute appropriately
- Participate in routine store maintenance and cleaning

Regulatory Adherence
- Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
- Maintain First-Aid, LP and OHS Training
- Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right
- Ensure AGLC/BC LRS and other government guidelines are met
- Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

**Qualifications**:
Work Experience
- Minimum, 1-year experience in retail environment
- Minimum, 1-year supervisory experience (preferred)

Education
- High School Diploma or equivalent
- Pro

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