Training Development Manager
6 months ago
At Xtract One (TSX: XTRA), our vision is to create a world where great experiences and safety work together. Through a people focused and collaborative approach, we leverage purpose-built AI to create transformative technology solutions that deliver exceptional experiences, safer environments, and informed operational insights for our customers, and their patrons and staff.
**Summary**:
Xtract One is seeking an accomplished Training Development Manager to join the Customer Success team. Reporting to the Director of Customer Success, this role is responsible for creating and maintaining all training material for customers, partners, and employees, delivering training programs to customers, and assisting them with best practices for design of the customers security operations. Xtract One is a leading innovator in frictionless screening, providing cutting-edge products and solutions to clients worldwide. We are committed to delivering high-quality products, and outcomes for our customers and we believe that comprehensive training is a cornerstone in ensuring our customers and partners can maximize the value of our offerings.
**Responsibilities**:
- Design, develop, and implement a comprehensive training program for Xtract One’s product suite.
- Create multichannel training materials, including standalone e-learning modules, detailed documentation, engaging videos, and other resources.
- Develop a partner training program enabling partner technicians to install, maintain, and support Xtract One products effectively.
- Collaborate with the sales and partner management teams to identify training needs for customers and for partners.
- Conduct on-site customer visits to provide product education and ensure knowledge retention is up to date.
- Ensure training content is up-to-date and relevant to product updates and industry standards.
- Conduct training sessions for internal employees, partners, and customers, both in-person and virtually.
- Assess the effectiveness of training programs and gather feedback from participants.
**Requirements**:
- A Bachelor's degree in Communication, Education, technology or a related field is preferred; however, equivalent work experience will be considered.
- A minimum of 3 years of experience in a hands-on training or customer-facing position.
- Strong customer service orientation and communication skills.
- Skilled at creating clear, articulate technical knowledge training ‘packages’ in an appropriately concise and professionally impactful manner and delivering that content.
- A solid technical aptitude for hardware and software products is required.
- Ability and willingness to travel up to 30%.
- Experience with Video editing is an asset.
- Experience with LMS and other training tools.
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