User Support Technician

2 months ago

Mississauga, Canada Alta international Inc Full time

Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Work conditions and physical capabilities**:

- Tight deadlines
- Attention to detail
**Personal suitability**:

- Client focus
- Team player
**Other benefits**:

- On-site amenities
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 32 hours per week

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