User Support Technician
2 months ago
Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Work conditions and physical capabilities**:
- Tight deadlines
- Attention to detail
**Personal suitability**:
- Client focus
- Team player
**Other benefits**:
- On-site amenities
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 32 hours per week
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