Quality Assurance Analyst

1 month ago

Kitchener, Canada CBI Health Full time

**Quality Assurance Analyst - Kitchener, ON (Remote)**

FOCUS Assessments looking for Full-time, working remotely (may be required on site in Kitchener from time to time for meetings or training).

**About this opportunity**:
**Take an inside look at what you’ll do each day**:

- Review Independent Medical Evaluation (IME) reports for clarity, objectivity, spelling and grammar, and formatting
- Ensure all questions are answered appropriately and clearly, utilizing the correct test of disability, applicable legislation, and within assessor’s area/scope
- Review and highlight requirement for clarification and/or inconsistencies in multiple reports that the assessors will review prior to finalizing their reports
- Working collaboratively with assessors to facilitate consensus opinions on multidisciplinary cases
- Customer Service - take inbound calls, assist customers with questions regarding IME reports, provide solutions and initiate appropriate steps / direct to appropriate departments to respond to customers’ needs
- Make verbal recommendations that were made in IME reports to expedite any further investigations/assessments
- Ensure all timelines are met and assist in the facilitation of adherence to such timelines
- Follow up on any problems hindering the IME reporting process
- Assist with processing and facilitating addendums

**What you need to be successful**:

- **Minimum of 2 years’ experience in a Quality Assurance role in an Independent Medical Evaluation (IME) company or similar type experience is mandatory**:

- RHP licensed by the Health Professional’s respective college (appropriate jurisdiction) preferred but not mandatory
- Related post secondary education/demonstrated extensive writing/editing of written material
- High attention to detail
- Proven ability in adaptability, problem solving and decision making skills
- Demonstrates ability to work in fast paced environment, with multiple ongoing tasks and strict timelines
- Excellent written and verbal communication skills
- Proven critical and analytical thinking skills
- Efficiency in computer skills in (MS products Proficient MS Word, MS Excel, MS Outlook, Internet navigation)

**Experience with the IME/auto insurance sector/SABS and medical terminology is an asset**

**What CBI Health offers you**
- Continuous learning and skills development, including management opportunities
- Training and mentoring from a national network of experts
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible working hours and virtual care options

**About Us**

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of **Canada’s Best Managed Companies** for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

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