Event Housekeeping Supervisor

6 days ago

Vancouver, Canada Canucks Full time

**Title**: Event Housekeeping Supervisor

**Department**: Event Services

**Reports To**: Manager, Housekeeping

At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you

***:
As part of our Event Services team, our Housekeeping Supervisors supervise event staff, ensuring Rogers Arena is safe and clean for our fans and that exceptional service is delivered to every fan. This is a part-time, hourly, events-based position.

**A typical shift includes**:
Supervising Event Housekeeping employees, providing support in the delivery of exceptional service to every guest who enters Rogers Arena
Monitoring floor traffic and staff deployments
Creating a positive work environment for staff by providing ongoing coaching, recognition, and feedback to ensure operational success and excellence; onboarding new employees
Serving the needs of the guests and making necessary operational decisions to ensure guests receive direct, personable service and immediate results
Supervising an assigned area in the building to ensure effective crowd management
Communicating appropriate event incidents and reports to Duty Managers
Responding to guest problems and questions, ensuring appropriate action is taken by staff
Communicating with other operations groups to ensure event and guest needs are met
Maintaining knowledge of safety and emergency procedures
Participating in Supervisor Team meetings to identify ideas, processes, systems, and information that would assist in continually improving employee and customer satisfaction
Other duties as required

**REQUIRED EXPERIENCE AND QUALIFICATIONS**:
Supervisory experience in the hospitality/service industry, with a customer-first approach to every interaction, including experience in hiring, coaching, and directing unionized employees
Demonstrated commitment to customer satisfaction with the ability to respond promptly and effectively to customer’s needs
Excellent interpersonal and communication skills with the ability to interact positively and professionally with a diverse customer base and staff at all levels
Ability to present information and instructions in a clear manner
Excellent problem solving and crisis management skills in a fast-paced environment
Confident, friendly, approachable, outgoing, team player; able to gain the confidence and trust of management and colleagues
Experience in the housekeeping industry, and housekeeping and/or cleaning certifications are an asset
First Aid certificate and/or WHMIS training is an asset

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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