Customer Service Assistant

2 months ago

Ottawa, Canada National Gallery of Canada Full time

**Careers**:
**Customer Service Assistant**:

- Position Title: Customer Service Assistant- Competition #: 24-OC-170- Posting Date: September 23, 2024- Closing Date: October 7, 2024- Department: Boutique- Working Hours: Full time (37.5 hours per week - You must be available to work days, evenings, weekends and statutory holidays)- Employment Tenure: Determinate- Classification: Band 2- Salary $54,461 - $64,046/Year- Number of Positions: 1- Language Requirements: English -B/French -B (reading, writing, oral)- Affiliation: P.S.A.C.

**Job Summary**:
**Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa
**Determinate term until August 26, 2025.

Do you enjoy working in a fast-paced environment serving visitors from around the world? Do you have a passion for the arts? Are you great on a POS system? The National Gallery of Canada Boutique is currently recruiting a bilingual Customer Service Assistant. Reporting to the Operations Manager, the Customer Service Assistant will act as lead cashier and be responsible for a daily restock, ensuring that the demands of a busy retail operation are met. You will be an integral part of creating an environment where everyone feels welcomed. You must be willing to work weekends, evenings, and statutory holidays.

**Requirements**:

- University degree or an equivalent combination of education and experience;
- Excellent soft skills;
- General knowledge of art history and an interest in the arts;
- Extensive experience within a retail operation using a point of sale system, in customer service and sales, inventory and cash control;
- Strong problem solving skills and attention to detail, the ability to perform diverse tasks simultaneously, and the ability to work well under pressure;
- Ability to work independently and as a team member within a fast-paced, high demand and constantly changing work environment.

**Condition of Employment**:

- Must meet the bilingual requirement to be invited to the interview process.
- Reliability Status - this factor is not used at the pre-selection stage.

**Additional Information**:

- The Gallery is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request.

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