Operations Manager

3 weeks ago

Abbotsford, Canada ACTION ROOFING LTD Full time

**About Us**:
Action Roofing Ltd. is a family-owned and operated business that has been a shining star in the roofing industry for over 40 years. We're dedicated to not just building roofs but building relationships and success stories.

Our approach to customer service is simple: 100% customer satisfaction always. We believe in not just delivering a service, but creating an experience that reflects our dedication to quality and customer care.

As we continue to grow, we're looking for an Operations Manager who will be pivotal in managing our production cycle and leading our dynamic team.

**Location**: Fraser Valley (Mission/Abbotsford, Langley, Chilliwack)

**Job Type**: Full-Time, Mobile

**Responsibilities**:

- Manage the production cycle from post-sales handoff to project completion.
- Efficiently order materials and schedule crews and material delivery.
- Coordinate schedules with homeowners.
- Consistent and thoughtful communication with homeowners on the progress of their project.
- Train and supervise production staff, ensuring adherence to safety procedures.
- Develop and maintain relationships with subcontractors.
- Foster positive relations, teamwork, and a collaborative mindset to enhance synergies and optimal ways of working,
- Uphold quality control standards and develop SOPs for consistent project success.
- Effectively manage and resolve customers’ and employees’ issues.
- Ensure all production staff receive performance reviews annually, in addition to regular feedback and coaching.
- Always striving for continuous improvement.

**Required Qualifications**:

- Preferred Bachelor's degree or Diploma in an appropriate field, e.g., business administration, production management etc.
- Experience in a fast-paced and ever changing production environment.
- Multitasking capabilities.
- Previous knowledge of the roofing industry is a plus, but not mandatory.

**Desired Skills and Qualities**:

- Exceptional communication skills and fluency in English (both written and verbal).
- Energetic and able to develop rapport with staff.
- Excellent decision-making and problem-solving abilities.
- Strong leadership and mentorship skills.
- Proven track record of exceptional customer service and operational management experience with a pragmatic and team player mindset.
- Strong passion for giving our customers what they deserve... THE BEST

**Why Join Action Roofing Ltd.?**
- Be part of a family-owned company with a positive, success-driven crew.
- Engage in diverse projects across the Fraser Valley.
- Experience a role that offers variety, challenge, and the opportunity to make a significant impact.
- Be part of an extremely fast growing company.
- Company events focused around social action and getting together as a team.
- Be part of a winning culture.

**Compensation and Benefits**:

- Competitive salary based on experience.
- Comprehensive benefits package including Medical, Dental, Prescriptions, and Vision.
- Company-wrapped truck with fuel / expense card.

**Application Process**:
**Salary**: $65,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Dental care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

Work Location: On the road

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