Retail Helpline Analyst

Our Infrastructure and Security team is hiring a
**Retail Helpline Analyst**. Reporting to the Manager, Retail Helpline, you will be responsible for providing outstanding service, training, and support to Home Hardware stores and assisting them in the effective use of Home Hardware supported products, including Inventory Management/Point of Sale systems, Home Info, handheld devices, and electronic communications.

**This position is located at our Elmira, ON office during training and hybrid after that.**

**What you’ll do**:

- Assist our customers with the initial installation of Home Hardware supported software and hardware products and provide support for ongoing updates to our products.
- Assist Home stores in maintaining computer hardware and operating systems supporting our products.
- Provide after-hours support for Home Hardware stores.

**What we’re looking for**:

- Strong attention to detail with the ability to prioritize and react to changing situations.
- Retail and customer service experience.
- Knowledge of Home Hardware systems, and familiarity with Windows, SUSE Linux operating systems is an asset.
- Strong service orientation, ability to work independently and as part of a team.
- Excellent communication and coaching skills, as well as a desire to learn are definite assets.
- Ability to work in a fast-paced office environment and able to prioritize work.
- Willingness and ability to work flexible hours and overtime when required.
- Accounting and technical knowledge an asset.
- Fluency in oral and written French is an asset.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

HP