Operations Manager
3 weeks ago
**Operations Manager**
At Simplicity Air Ltd., we operate in a unique space: manufacturing, installing, and servicing air conditioning, heating, and idle reduction technologies for heavy equipment, agriculture, specialty, work-truck, and off-road vehicle markets. We have achieved recognition as a market leader, supplying simple solutions to complex vehicle environmental and climate challenges.
Simplicity Air Ltd has an immediate opening for an Operations Manager. We are looking for experienced people who want to find a challenging and rewarding role where they learn something new daily and impact the company. We want long-term enthusiastic people who enjoy their work as much as we do. We develop our products to make a difference in our unique space.
The Operations Manager is responsible for the strategic direction and leadership of Customer Service, Production & Materials Management, which includes in-house production assemblers, shipping and receiving, and customer service. This role is to effectively and efficiently manage these teams' day-to-day development and direction. Drive revenue growth and technical productivity and promote high-quality customer satisfaction while building relationships and ensuring the integration of strategic plans within the company operations.
**Job Duties**
- Deliver the overall vision and direction for Customer Service, Production & Materials Management Departments.
- Manage the day-to-day operation of the Customer Service, Production & Materials Management.
- Drive business strategies for processes and procedures to improve performance.
- Oversee and direct Customer Service, Production & Materials Management workforce issues for the organization.
- Monitor departmental performance against goals to ensure progress is made and corrective action is taken if necessary.
- Meet regularly with staff and facilitate the resolution of issues/problems.
- Responsible for appropriate staff levels to meet the requirements of the department.
- Manage the morale in the department by setting and demonstrating a solid business ethic for dealing with employees, vendors, and customers.
- Enhance and develop processes, procedures, and service systems to meet the department’s goals.
- Responsible for recruitment, hiring, terminations, and performance management.
- Monitor financial performance to ensure the department meets or exceeds budgetary commitment.
- Analyze and report on the department's daily, monthly, and annual key performance indicators and industry trends.
- Develop and implement strategies around improving the financial performance of the department.
- Handle customer and vendor inquiries and complaints, which are escalated from the departments.
- Analyze the Customer's concern and present options to solve their issue.
- Update work orders with appropriate information to provide information more quickly and efficiently to Customers.
- Manage stock availability and inventory turns.
- Manage inventory counts.
- Examines reports (e.g., inventory, sales, and daily reports) to determine the company’s operational activities and ensure optimum performance.
- Ensure that all reporting employees adhere to company policies and procedures.
**Experience and Qualifications**
- Post Secondary diploma or degree in a technical field preferred.
- 5 or more years of previous management experience in a technical environment with proven leadership abilities.
- Effective leadership skills, with a strong focus on operations and business processes.
- Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
- A clear and solid understanding of the organization's personnel policies, practices, procedures, and other operational issues.
- Effective attention to detail and a high degree of accuracy.
- High level of integrity, confidentially, and accountability.
- Sound analytical thinking, planning, prioritization, and execution skills.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Proficient in creating and understanding workflow diagrams
**Salary**: $70,000.00-$80,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Hagersville, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Management: 5 years (required)
- technical environment: 3 years (required)
- Leadership: 5 years (required)
- Manufacturing: 2 years (preferred)
- Automotive repair: 2 years (preferred)
- operations and business processes: 3 years (required)
- workflow diagrams: 1 year (required)
Work Location: One location
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