Supervisor, Housing Services

2 weeks ago

Kitchener, Canada Lutherwood Full time

LUTHERWOOD IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING.

To better serve the diversity of our community, Lutherwood is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our organization. We have implemented mandatory antiracism training, we are actively building safe spaces to host brave conversations for learning, and we are fostering a culture of belonging for all, but especially BIPOC, 2SLGBTQIA+, historically and presently marginalized individuals and communities.

**There is one full-time permanent Supervisor, Housing Services position available starting on April 8, 2024, working 37.5 hours per week.**

**Your Role**:
Leads teams in the design, delivery and evaluation of Housing Service programs. Participates in the assessment, design and implementation of evidence informed Recovery Based programs for those experiencing homelessness. Directly supervises staff who work with participants who have complex needs, including mental health and addictions, as it relates to ending homelessness using a Housing First approach. Responsible for creating and maintaining an environment that actively promotes equity.

**Tasks**:
Program Coordination & Implementation:

- Assists in creating a work climate conducive to effective programming that encourages innovation, creativity, learning, and safety.
- Participates in program and service development, implementation and evaluation.
- Coordinates front-line service delivery.
- Works in collaboration with the Manager regarding services, staff and program issues and provides suggestions for resolution.
- Develops and maintains mutually satisfactory relationships with internal and external bodies as assigned by the Manager.
- Monitors the effectiveness and timeliness of program and service efforts making recommendations and/or taking action to increase effectiveness as necessary.
- In coordination with the Manager and team, implements program goals and an operational plan for the centre.
- In coordination with the Manager, develops, recommends and implements a marketing strategy.
- Assists the Manager to monitor the achievement of program goals and operational plan and take corrective action.
- Conducts research and liaises with the Manager and team to identify, develop and implement new products, services, and special events.
- Coordinates the delivery of service, which may include a variety of sites, to ensure an individualized approach, and consistency and quality of service is maintained.
- Responds to client complaints or disruptive client behavior when required.
- Advocates on behalf of disadvantaged clients at community forums.
- Promotes services within the local community and referral sources, initiating and maintaining media contact; participating in trade shows; networking events and community presentations.
- Maintains visibility within the community by providing public education on housing issues.
- In consultation with the Manager and the Director, Communications, Marketing and Strategy, manages and coordinates media strategies in the event where unfavourable publicity might have the potential to damage the reputation of the organization.
- Identifies gaps in services and assists the Manager in the development of proposals to secure funding to address gaps.
- Assists in creating a work climate conducive to effective programming that encourages innovation, creativity, learning and safety.
- Coordinates support services with community agencies to ensure effective and efficient programming for clients.
- Facilitates site visits for agencies interested in accessing Lutherwood services for clients.
- Liaises with clients, families, and community agencies, providing information and ensuring continuity and effectiveness of programming.
- Participates in a variety of meetings including staff meetings, liaison meetings, case conferences, program planning, and program review, ensuring continuity and effectiveness of the program.
- Provides various case coordination and team facilitation functions as assigned.
- Reads and authenticates all client files for closure.

Administration:

- Assists with the development of program budgets, monitoring program expenditures as required.
- Oversees and monitors program budgets as assigned.
- Monitors and adjusts the use of resources to meet client needs and service targets.
- Collects and analyzes program statistics to monitor achievement of targets and to identify trends.
- Assists the Manager with monitoring and evaluating program targets.
- Prepares program reports.
- Schedules intake and workshop schedules, vacation times, compensation time and off-site services to ensure adequate coverage.
- Ensures reports, records, files, and manuals are maintained.
- Reviews and audits client files.
- Assists with statistical collection.
- Ensures the health and safety standards

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