Automotive Service Advisor

7 months ago

Ottawa, Canada Mr. Lube Full time

**Location: Mr. Lube locations in Ottawa**

**We're not looking for someone who "needs a job." We're looking for someone who can make a difference in our customers' experience, learn some skills and earn an income. Sales experience is preferred.**

**Job Overview: Ready for a Change?**
- Named one of Canada's Best-Managed Companies and one of the 10 Most Admired Corporate Cultures, Mr. Lube offers a fun work environment, competitive wages, and the best-paid training and advancement program in the industry for our employees._

**Customer Service Representative**
- In this role, you'll take full ownership of the complete customer experience. We will provide full training so you can confidently work directly on a customer's car and be in control of the entire customer service and sales cycle, from walking a customer through the car services to completing the tasks and making the sale._

**A Customer Service Representative at Mr. Lube spends**:
**70% of their time providing Customer Service**:
Greeting customers

Discussing products and services with customers

Providing recommendations based on vehicle assessments

Suggesting new products and services

Working with a close-knit team and communicating with Lower Technicians

**30% of their time completing Mechanical Duties**:
Oil and filter changes

Replacement of vital car fluids (e.g. coolant, transmission, and transfer case fluid)

Replacement of parts under the hood (e.g. air filters, headlights, taillights and wiper blade replacements)

Refilling performance enhancers to ensure the car runs smoothly (e.g. engine stop leak, oil treatment, and valve cleaner)

Performing courtesy checks on all vehicles (e.g. topping up fluid levels, cleaning windows and checking tire pressure)

Performing tire changes and rotations

**What else can you expect from a career at Mr. Lube?**
- A fun environment with the best-paid training in the industry, Excellent employee incentives, and recognition. With constant learning and growth opportunities. A company, management and team that cares. If you have a positive attitude, flexible availability, are driven to succeed, are willing to learn, and genuinely like interacting with people, _**put**

**yourself in the driver's seat at Mr. Lube**

**Job Types: Full-time, Permanent**

**Pay: From $17.50 per hour**

**Expected hours: 35 '“ 44 per week**

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care

**Flexible Language Requirement**:

- French not required

**Schedule**:

- 10-hour shift
- 8-hour shift
- Day shift
- Evening shift
- Morning shift
- Overtime
- Weekends as needed

**Supplemental pay types**:

- Commission pay
- Overtime pay

**Ability to commute/relocate**:

- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)
- Retail sales: 1 year (preferred)

**Licence/Certification**:

- Driving Licence (preferred)

**Work Location**: In person

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