Front Line Community Care Crew
4 weeks ago
Our Community Care Crew are critical in providing direct assistance and support to individuals experiencing homelessness and utilizing shelter services at both Monarch Landing and Bridge 2 Home. Community Care Crew play a crucial role in creating a safe and welcoming environment while helping guests access necessary services and resources. Community Care shifts are staffed 24/7 to meet current community needs. This role is essential in providing immediate assistance and support to Guests with a housing focused philosophy.
**Core Focus**
- Ensuring the safety and well-being of guests
- Assisting with basic needs
- Connecting guests with essential services
**Requirements**:
- Prior experience working with homeless populations and/or vulnerable populations
- Strong interpersonal and communication skills both verbal and written
- Empathy, patience, and the ability to handle challenging situations professionally.
- Basic knowledge of social services and available community resources.
- Ability to work in shifts, including evenings, weekends, and holidays.
**Key Responsibilities**
- Greet and assist Guests with compassion and respect, providing support for immediate needs, including access to shelter, food, clothing, and hygiene facilities.
- Monitor the safety and security of Guests as per organizational safety procedures.
- Assist in the intake process, which involves documenting Guest information, assessing immediate needs, and assigning sleeping accommodations.
- Conduct basic assessments to identify Guests' needs and provide referrals as necessary
- Address conflict among Guests and promote a respectful atmosphere.
- Recognize and respond to emergencies, including contacting medical professionals or emergency services as required.
- Connect guests with available resources and services, such as social services agencies, healthcare providers, employment assistance, and housing programs.
- Maintain accurate records of all Guest interactions in HIFIS, incidents, and communications. Ensure confidentiality and compliance with data privacy regulations.
- Perform light cleaning duties to maintain the cleanliness and orderliness of the facility.
- Foster a non-judgmental environment by offering guests emotional support and encouragement as they navigate their personal journeys and housing needs.
**Job Types**: Full-time, Part-time
**Salary**: $17.00-$21.00 per hour
**Benefits**:
- Dental care
- Employee assistance program
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
Work Location: In person
Application deadline: 2024-03-15
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