Cashier and Customer Service
2 weeks ago
**SCOPE OF WORK**
- Your scope of work as a CASHIER at The Creek includes, but is not limited to the list below. The Creek reserves the right to alter, adjust, add to, or otherwise modify these duties as seen fit without notice._
A cashier is to provide excellent customer service and an enjoyable experience for our patrons. In this job, you primarily take orders from customers, paying attention to any special requests, assisting guests in a timely fashion, and possess the ability of handling cash transactions responsibly and accurately
You will also be required to complete some food handling/food prep tasks in addition to excellent coffee/barista services and pouring, serving, preparing, and selling alcoholic beverages - a valid and current Smart Serve certification is required (or the willingness and ability to acquire).
**SERVER DUTIES AND RESPONSIBILITIES**
- Assisting with shelf-stocking, clean up, and displays
- Keeping the register area neat and stocked with essential supplies
- Counting money in cash drawers at the beginning of a shift
- Handling rain checks, exchanges, and refunds
- Rectifying any price discrepancies and resolving complaints from clients
- Bagging, boxing, or gift wrapping merchandise for clients
- Issuing the correct change due to the client
- Using electronic scanners to identify the price of the merchandise
- Greet customers and answer any questions they have about the menu
- Have EXCELLENT knowledge of the menu
- Explain daily specials and take food and drink orders
- Put orders in and deliver food and drinks to customers
- Process checks and payments
- Help clean the table for the next customer
- Complete side work as needed
**RESTAURANT SERVER REQUIREMENTS AND QUALIFICATIONS**
- Valid Smart Serve certification
- High school diploma
- Experience in bartending, hospitality, or as a host/hostess, food server, or barista
- Customer service, multitasking, and interpersonal skills
- Ability to memorize and recall menu items
- Physical stamina to work on your feet throughout your shift
- Being detail-oriented with basic mathematical skills
- Ability to focus on the satisfaction of clients
- Time management and excellent verbal and written communication skills
- Ability to remain helpful throughout the work shift and develop a courteous approach to resolving complaints
- Ability to lift heavy items, walk, stand, and work with other team members to provide excellent service in a fast-paced environment
- Strong customer service skills and a high level of energy
- Ability to handle cash transactions responsibly and accurately
**Job Types**: Part-time, Permanent, Casual
Part-time hours: 18 per week
**Salary**: From $15.50 per hour
**Benefits**:
- On-site parking
Day range:
- Every Weekend
- Holidays
- Weekend availability
Food industry setting:
- Bar
- Casual dining restaurant
- Restaurant
Shift:
- 4 hour shift
- Afternoon shift
- Evening shift
**Experience**:
- Food service: 1 year (preferred)
Licence/Certification:
- Smart Serve (preferred)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
Work Location: In person
Expected start date: 2023-03-21
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