Validation Fulfillment Associate
3 months ago
**Who We Are**:
At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.
**“When people think Online trust management, they think Sectigo because we offer our customers **unparalleled** peace of mind.”**
How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - **S**upport, **E**xcellence, **C**ollaboration, **T**eamwork, **I**ntegrity, **G**rowth and **O**penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.
**What We Are Looking For**:
The Validation Fulfillment Associate role is an entry level position in the cybersecurity public key infrastructure (PKI) industry and will support and work closely with validation specialists and technical support agents to process certificate installation on hardware tokens and shipping to customers. This full-time position will work from our Ottawa office five days a week.
**What You’ll Be Doing**:
- Install security certificates orders on hardware tokens according to industry and company compliance requirements.
- Maintain quality assurance over the workflow process.
- Note inventory levels and alert supervisor to potential issues
- Resolve customer shipping issues and escalate cases when appropriate.
- Other duties as assigned and related to the nature of this role and company initiatives.
This is an individual contributor role, report to the Manager, Validation.
**Requirements**:
Education
- Associate college degree in business and/or technical related field or equivalent experience is preferred.
Experience
- Ability to work with in-house installation and order management tools.
- Knowledge of Windows and Office products.
- Work in an environment adhering to compliance regulatory requirements helpful
**Talents and Desired Qualifications**:
- Strong communication and organization skills, with attention to detail and must be able to multi-task.
- Self-motivated with ability to problem solve, manage time well and get things done.
- Must be comfortable working on a computer.
- Ability to work independently and part of a team with limited supervision.
- Knowledge of SSL PKI products and services is helpful.
- Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.
- Excellent verbal and written communication skills.
- Quick learner, attention to detail and patience for user questions.
- Knowledge of corporate environment.
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