Installation Manager

6 months ago

Surrey, Canada AccessSMT Full time

Installation Manager

**Job Title**: Installation Manager - Lower mainland

**Location**: Surrey BC (Project sites across the Greater Vancouver Area)

AccessSMT is a leading supplier specializing in Construction Divisions 8, 28 and 10 which include Architectural Hardware, Access Control and Building Security Systems, Hollow Metal Doors and Frames, Wood Doors and Frames, Specialty Doors, Construction Specialties, Lockers, Partitions, Washroom Accessories and Visual and Display Boards.

Catering primarily to commercial and industrial building projects and renovations, we are on the lookout for an experienced Installation Manager to join our Surrey branch who will focus on projects across the Lower mainland.

**Summary**

This role is directly responsible for overseeing, leading, and coordinating the installers and other construction trade contractors who own and operate their own business. This role supervises and coordinates the activities of installers and other related construction trade contractors directly related to the installation of Division 8 and Division 10 product at customer site, while supporting the team in resolving complex or critical problems that may arise.

**Essential Duties and Responsibilities**
- Read and interpret drawings, blueprints, schematics, electrical code specifications
- Tracking document site visits, outcomes, site measurements, and job completion using company documents and procedures
- Schedule and lead the installations team regarding work to be completed, customer requirements, safety procedures, and company expectations. Coordinate the timing of shipping and receiving installed product on site. Ensure the customer is aware of the shipment and the site can receive the material. Ensure our installers receive the material and inspect it for any freight damage.
- Manages team members including coaching, mentoring, managing performance, and training
- Make recommendations and decisions regarding installations using building code knowledge, product compatibility, and customer requirements
- Identify and implement safety conscious procedures and work flows
- Troubleshoot product or installation issues, as needed, and provide a high level of customer service to resolve complex issues, while ensuring customer satisfaction
- Travel to client sites to install Division 8 and 10 products into client buildings, and install low voltage electrical feed to applicable products, as needed. Review the mandatory installation report submitted by the installer and action any deficiencies noted
- Provide an exceptional level of customer service to internal and external stakeholders

**Supervisory Responsibilities**
- This job requires a high degree of leadership and supervisory responsibilities where the incumbent is expected to provide direction and instruction to the team
- Work is structured in such a way that the tasks to be completed are assumed by the incumbent and delegated to the team in an appropriate and timely manner
- The incumbent is expected to work independently, collaborating with other departments as needed, and to take initiative for the improvement of company processes
- The Installation Manager works closely with the install crews to ensure a high level of workmanship, professionalism and timeliness

**Accountability**
- Takes personal ownership and responsibility for the quality and timeliness of work commitments. Follows organizational guidelines, professional standards, regulations, and principles. Demonstrates reliability and integrity on a daily basis.
- Balances organizational, team, and individual commitments; takes responsibility and ownership over team commitments and mistakes; communicates expectations and determines daily work load including action plans while maintaining professionalism and confidentiality

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Consistently delivers work that meets the expectations of the position, team and organization; finds and resolves errors in their own work and when required, in that of others. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Incumbents in this role operate in ways that are respectful, responsible, honest and transparent; they complete responsibilities in a manner that complies with the processes and procedures of the organization, building code, and industry requirements.

**Education and/or Experience**
- High School Diploma or equivalent
- 10+ years of Construction and/ or Installation Experience specifically division 10. Division 8 experience is an asset
- 5+ years Leadership Experience
- Successful completion of Leadership and Safety Excellence (LSE) Certificate/ Training
- Incident Reporting and Investigation Training

**Practical/Technical Skills**
- The position requires strong problem solving skills

**Problem Solving**
- Instructions usually provide little latitude t

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