Manager, Information Technology Asset Management

4 weeks ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
We are looking for a Manager, IT Asset Management to lead and help transform Canada Life Technology’s IT Data Management team in support of Canada Technology and its partners. This role is responsible for collaborating across a diverse team of IT professionals responsible for Hardware and Software asset management. You will have experience in, IT asset management (hardware and software asset management), service definition, data, workflows, and automation. You have a strategic mind and operate as a senior leader that influences the business and company strategy. The role is responsible for the overall development, support, and promotion of ITAM processes and governance while delivering value through continuous process improvement.

If you are called to make an impact, comfortable with change at scale, passionate about technology, love to learn, and create world-class customer experiences, this is a great opportunity to grow and contribute to a world-class team

The IT Asset Management team is responsible for the management of technology assets, which includes optimizing the value and cost of technology assets while mitigating the risks these assets present to the organization throughout their life.

**What you will do**
- Promote and advocate the value of ITAM to the CIO and organizational leaders. This includes continuous improvement and promoting effective ITAM strategies, policy, approaches and practices across technology assets used within the organization.
- Provide effective governance to ensure asset management processes and procedures are effectively being adhered to by internal teams and service partners.
- Ensure that ITAM-related tools and services are properly evaluated, selected, configured, and maintained, with appropriate integration with other sources of data.
- Maintain accuracy of IT software and hardware assets - identify issues, manage remediation and optimization activities.
- Manage the ITAM Operations team which is focused on managing IT Hardware and Software assets. Ensure that appropriate resources (people, tools, services) and processes are in place to manage ITAM function.
- Identify opportunities (processes, training, systems) to enhance individual and team effectiveness.
- Proactive identification of audit or control related risks and ownership of their documentation, remediation, or mitigation.
- Implement industry aligned metrics to continuously improve service levels and reporting.
- Focus on continuous learning and professional development.

**What you'll bring**:

- Post-secondary degree/diploma in business or computer science or an equivalent combination of training and experience.
- Proven leadership, interpersonal and mentoring skills with the ability to clearly articulate creative ideas and direction to staff.
- Strong analytical, problem-solving skills and a natural ability to solve complex issues. High attention to detail and strong ability to learn new technologies.
- Strong working knowledge and understanding of interpreting licensing terms and conditions, licensing models, contracts, and pricing arrangements with major vendors (Microsoft, IBM, Adobe, Oracle etc)
- Experience with creation and optimization of ITOM operating model
- Strong understanding of asset management and discovery tools like Service Now, BMC, SCCM, ILMT etc.
- Fluent in dependencies of CMDB, Discovery and Application Portfolio Management knowledge.
- High understanding of Service Management and ITIL
- Passion for the possibilities of technology and for staying abreast of advances in technology and industry best practices.
- Strong communication, collaboration and relationship building skills.
- Able to pivot and quickly change direction in response to changing priorities.

**What will set you apart**:

- You can balance competing priorities and articulate the business value of initiatives while managing stakeholder expectations.
- Results-oriented and can explain the ‘why’ asset data including the importance of maintaining data quality.
- Ability to measure and report on data variances and the consequences of a lapse in service and asset data quality.
- Influence direct and indirect reports.
- You demonstrate approachability, innovation and thought leadership.
- You are a data driven, systems-oriented thinker, an effective communicator at all levels of the organization

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. B

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