Patient Care Coordinator

2 weeks ago

Ottawa, Canada Complete Respiratory Care Inc. Full time

**Complete Respiratory Care** is a privately-owned obstructive sleep apnea and home oxygen therapy group, that delivers a patient-centric health care experience through our clinic operations across Ontario and parts of Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient, we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

We are currently seeking **a Patient Care Coordinator** to join our team in **our Carlingwood (Ottawa) **location.

Working closely with clinicians and colleagues, this role is accountable for the administrative duties involved in the day-to-day operations of the clinic and includes responsibility for patient flow from 1st point of contact with the clinic including everything from greeting patients, arranging, and conducting sleep studies to working with insurance providers to ensure timely processing of claims.

**Key Accountabilities**:

- General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc.
- Overseeing patient account including initial set up, facilitating insurance claims, following up on warranty issues and processing accounts receivables.
- Perform data entry tasks.
- Confidentially manage patient accounts.
- Schedule patient visits and answer pre-visit questions, including billing questions.
- Discuss cost of service, insurance coverage, and payment options with the patient.
- Work as a team player to ensure each patient receives the best service possible.
- Maintain exam rooms for necessary supplies and materials. Ensure cleanliness.
- Schedule patient appointments and procedures according to established protocol.
- Greets patients and screens them for appropriate information.
- Maintain/review patient records, charts, and other pertinent information.
- Respond to/refer incoming patient phone calls.
- Perform other related duties as assigned.
- This role will require some evenings and weekend shifts.

**Qualifications**
- Post-secondary program in administration/accounting and/ or have experience in a similar role.
- Previous customer service experience.
- Strong communication skills and a professional attitude
- Works well under pressure and in fast paced environments to meet deadlines.
- Quick learner, can self-direct, pays close attention to detail and enjoys meeting and assisting others.
- Microsoft Office skills and Salesforce experience are assets.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekend availability

Application question(s):

- What are your salary expectations for this position?
- Do you have experience with SalesForce software?
- Are you available to work some evenings and weekends?

**Experience**:

- Customer service: 1 year (preferred)

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