Business Systems Analyst

3 weeks ago

Mississauga, Canada Just Energy Full time

**Business Systems Analyst - Product Management**
**-**
**(**
**221704216**
**)**

**Description**

**Business Systems Analyst - Product Management**

**Who We Are**:
Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, Tara Energy, and terrapass.

**About this Opportunity**:
Business Systems Analysts within the Information Technology team are the catalysts for transformation and strategic advantage in Just Energy. As part of a resource pool for all functional areas of the company, the analyst gains exposure to varied aspects of this cutting-edge energy retail business, opening doors to an array of growth-oriented roles in the company. Strong analytical skills, initiative, and teamwork are rewarded with opportunities for advancement, and increased impact.

**Your key accountabilities**:

- Partner with operational groups to design (or redesign), optimize processes, and implement new business processes and systems to improve Just Energy’s operations.
- Work with business stakeholders and external partners to analyze business challenges, design practical and attainable solutions.
- Document business, functional, and technical requirements for implementing solutions to support business strategies.
- Develop, maintain, and strengthen effective relationships with business stakeholders. Engage with business and IT stakeholders to prioritize changes and projects to align IT priorities with business objectives.
- Remain flexible with multiple shifting priorities and effectively function under deadlines with mínimal supervision.
- Manage projects and changes as assigned throughout the SDLC; from inception to roll-out. Remove obstacles, Inform and enable project teams for successful implementation.
- Work with IT implementation teams to ensure that tools or software packages are implemented according to specification and function correctly before they are released to production. Follow up on delivery, review and report results after roll-out.
- Provide input and take actions to resolve escalated production issues. Take steps to minimize future issues.
- Create tools in various platforms (SQL, Excel, SharePoint, etc.) to help manage the day-to-day responsibilities or create reports for various functional areas.

**Your background includes**:

- Undergraduate degree preferably of a technical or engineering orientation.
- Minimum 2-4 years of experience in business systems analysis or a similar technical role.
- Working experience with CRM and Billing Systems is an asset.
- Proven effectiveness at managing multiple tasks of varying complexities, meeting tight deadlines and working well under pressure.
- Ability to actively listen, visualize and brainstorm with customers to create optimal solutions to complex business problems.
- Excellent written and verbal communication skills along with experience writing business requirements, user stories and use cases, process flows, and functional specifications.
- Knowledge of Project Management principles and software development life cycle is a must.
- Self-starter, results-oriented and motivated with excellent analytical and technical skills.
- Experience as part of an Agile Team (in a distributed setting in multiple geographic locations) with demonstrated understanding of the Agile mindset would be a desired skill.

**Benefits**:
Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.

**We offer**:

- Competitive compensation
- Performance based bonuses
- Comprehensive benefits package from day 1 of employment
- Employee Deferred Profit Sharing Plan (DPSP)
- Work from home (WFH) Model *During pandemic
- Health and wellbeing tools and resources and more

Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply.
LI-SS1

**Primary Location***: CA-ON-Mississauga

**Work Locations***: ON-Mississauga-Courtney Park 80 Courtney Park West Mississauga L5W 0B3

**Job***: Information Technology

**Organization***: Canada

**Schedule***: Regular

**Shift*

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