Director, Operational Policy Management

6 months ago

Toronto, Canada Legal Aid Ontario Full time

**Company Bio**

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

**Primary function**

Legal Aid Ontario (LAO) is currently seeking a Director, Operational Policy Management.

The Director, Operational Policy Management will be primarily responsible for leading the development and implementation of the Operations division transformational business strategy related to certificate program operations.

The Director, Operational Policy Management will identify opportunities to streamline and continuously improve operational policies, business processes, oversight and monitoring for LAO’s certificate program.

As a member of the Operations division senior management team, the Director, Operational Policy Management will work in collaboration with senior leaders and staff across LAO to ensure alignment across various streams of work.

This presents an exciting opportunity for an experienced leader with a strong policy and program management background in a client focused service delivery environment.

**Key accountabilities**

We are seeking an individual with policy implementation expertise, transformational change management skills, and a strong understanding of the principles of modern public sector management.
- The Director, Operational Policy Management will oversee the management of a dedicated team, and work closely with the Director, Intake Operations Support as well as Centralized Services and Contact Centre teams to streamline and improve operational policies and business processes for LAO’s certificate program

Specific accountabilities include:

- Leading the enhancement and integration of operational business planning to ensure maximization of divisional resources
- Developing an integrated program, policy, and process, management system within the Operations Division
- Developing a center of excellence within the Operations Division which can receive, lead, develop, and deliver improvements to operational programs, policies, and processes on behalf of the division in concert with other internal stakeholders
- Leading and coordinating the implementation of Operations division strategic initiatives related to the certificate program
- Establishing a continuous improvement framework for operational policies, processes and procedures related to certificate program decision making
- Supporting LAO’s Intake Operations Support team in the expansion of digital service delivery channels to improve access to LAO services
- Improving the use of data informed decision-making, information sharing and reporting in the Operations division, through the development of operational key performance indicators and service levels
- Leading and facilitating divisional reporting to internal stakeholders
- Leading the analysis, monitoring and reporting of certificate program data to inform operational service improvements for clients and roster members
- Enhancing the monitoring and reporting of LAO's certificate program through the identification of improved compliance opportunities through all lines of operational business
- Managing departmental budget and forecasting

In addition, this position will support improved employee engagement, Equity, Diversity Inclusion & Belonging goals and LAO’s French Language Service obligations.

**Required skills & experience**

Education
- A bachelor's degree in a relevant field; advanced degree (master’s or higher), however we recognize and value diverse educational backgrounds and experiences. Equivalent professional experience, industry certifications, or a combination of education and practical experience will also be considered

Professional experience
- Experience in operational policy development and management with a minimum of 8 years experience, however, we understand that valuable expertise can be gained through various professional paths
- Experience in policy implementation in a client service environment
- In-depth knowledge and expertise in developing and implementing operational policies to align with organizational strategic goals
- Strong understanding of digital service delivery principles and practices
- Proven ability to understand and interpret financial, statistical and performance measurement data, including using data to support decision-making and change management
- Proven experience in managing financial and administrative functions and in directing and developing both professional and administrative staff

Leadership
- Demonstrated track record of effectively lead

  • Vice President, Policy

    4 months ago

    Toronto, Canada Public Policy Forum Full time

    The Public Policy Forum is seeking a broad-minded, intellectually ambitious and entrepreneurial leader with a passion for public policy and a track record in one or more of government, academia, think tanks or related organizations. We are looking for a doer and thinker, someone enthusiastic about engaging with our many partners and ready to lead a team of...

  • Director, Policy

    6 months ago

    Toronto, Canada LCBO Full time

    Location Address: 100 Queens Quay East, 9th Floor, Toronto Number of Openings: 1 Pay $83,452.00 - $154,920.00 Job Posting Description: This is a hybrid role #LI-Hybrid. Reporting to the Senior Director, Corporate Affairs, the Director, Policy will lead a team of policy professionals to provide expert policy advice, consult with internal and external...

  • NA-Managing Director

    2 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    4 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    1 month ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    4 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: Founder & CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    4 weeks ago

    Toronto, Ontario, Ontario, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • Na-Managing Director

    4 weeks ago

    Toronto, ON, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: Founder & CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels...

  • Na-Managing Director

    1 month ago

    Toronto, ON, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: Founder & CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels...

  • NA-Managing Director

    4 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    2 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • Director, Pension Policy

    4 weeks ago

    Toronto, Canada University Pension Plan Full time

    ABOUT UPP UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 40,000 members across four universities and fourteen sector organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for...

  • Director of North America Operations

    4 weeks ago

    Toronto, Ontario, Canada LEON CYCLEManaging Director Full time

    Our company, Leon Cycle, is seeking an experienced leader to oversee our operations in North America. As a Managing Director, you will be responsible for driving business growth, managing sales and logistics, and leading a team of sales managers.About the RoleThe ideal candidate will have over 15 years of experience in senior management, with a proven track...

  • Executive Director of North America Operations

    4 weeks ago

    Toronto, Ontario, Canada LEON CYCLEManaging Director Full time

    About UsLeon Cycle is a leading e-bike manufacturer with a strong global presence. Founded in Germany in 2014, the company has expanded its reach to various countries, including Spain, USA, Australia, Italy, France, and Canada.Our MissionWe aim to design, manufacture, and sell high-quality e-bikes through multiple distribution channels. Our flagship brand,...

  • VP Director

    4 months ago

    Old Toronto, Canada Director File Full time

    We have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...

  • VP Director

    4 months ago

    Old Toronto, Canada Director File Full time

    We have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...

  • Executive Director

    3 weeks ago

    Toronto, Ontario, Canada LEON CYCLEManaging Director Full time

    Job DescriptionWe are seeking an Executive Director to lead our North American operations. Reporting directly to the CEO, you will be responsible for managing our P&L and overseeing B2C and B2B business, warehouse and logistics, personnel, and operations management.About Our CompanyLeon Cycle is a leading manufacturer and seller of e-bikes through various...

  • Conservation Policy and Campaigns Director

    7 months ago

    Toronto, Canada Ontario Nature Full time

    **Position Overview** Ontario Nature is seeking a Conservation Policy and Campaigns Director to lead well-funded conservation campaigns and other policy-based initiatives to ensure that laws and policies safeguard the protection of wild species and wild spaces. The Director leads Ontario Nature’s work to maintain and advance a broad base of support for...

  • Director, Analysis

    1 month ago

    Old Toronto, Canada Director File Full time

    Reporting to the Senior Director of Threat Intelligence, you will be responsible for intelligence collection, analysis, and production. You will be assessing trends and providing recommendations to support end-users across the enterprise.Skills:Experience working within Threat Intelligence. A background in a Security Operations Center is nice to...

  • Director, Technology Risk Policy

    7 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...