Customer Service Representative

3 weeks ago


Saskatoon, Canada Ritchie Bros. Full time

ABOUT US-
ABOUT THE TEAM
- We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.- When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision.

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

We’re looking for a** Part-time Customer Service Representative**, _The work location for this position is _**_Saskatoon, Saskatchewan _**_and is considered a _**_fully on-site role_**_._

RESPONSIBILITIES
- Initiate and maintain relationships with sponsor vendors and support sales team with Sponsorship requests and processing.
- Seek confirmation of sponsor commitment with accurate geographical and industry (Agriculture vs Industrial) Territory Manager
- Communicate and receive accurate invoice from sponsor vendor and process in MARS
- Flow to accurate TM and RSM
- Seek approval and completion of PO (Purchase Order)
- Communicate the need for RB logo and confirm format required. Deliver electronic version to vendor.
- Follow up payment has been received with RB Accounts Payable and/or Vendor

Tradeshows
- Review and maintain relationships with key contact of Prairie Division Trade shows (Ag in Motion, Crop Production, Agribition, etc)
- Manage relationship with key RB Sales contact managing specific trade show
- Schedule and book
- Trade show booth space
- Additional items (furniture) confirmed with sales leader
- Technology (wifi), carpet, cleaning, set up/teardown
- Hotels for out-of-town staff
- Marketing Materials and them (Retirement, Real Estate, etc)
- SWAG - giveaways and/or offering to engage with customers.
- Organize and distribute trade show passes to attending staff.
- Communicate logistics with attending staff.
- Travel days, hours of trade show, clothing requirements, staff schedule, admission passes, responsibilities.
- Prairie Division Admin and A/R Support
- Support Prairie Division sites with A/R call lists pertaining to Prairie Auctions.
- Chronological order
- Support/Organize Prairie Executive with Quarterly or 1H year meetings.
- This can include, location, hotels, tech support, presentations, team building, etc.

QUALIFICATIONS
- Previous work experience where you worked in-person with customers.
- Experience using computers, and able to learn to use new technology and software.
- Excellent keyboarding skills for data entry.
- A commitment to providing fantastic customer service.
- Able to work well and maintain a positive attitude in high-pressure situations.
- A friendly, outgoing, patient personality.
- You thrive working as part of team, pitching in wherever you’re needed
- This job will require you to:_
- This position is sedentary in nature and requires mínimal physical efforts.
- A significant amount of time is spent working on a computer and the ability to hear, speak, write, see, type and perform other basic office functions is required.



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