Customer Onboarding Specialist

4 weeks ago


Hamilton, Canada Eastwood Manufacturing Inc. Full time

**What You'll Do**:

- Own and manage customer relationships from the point of sale through successful implementation
- Complete video and phone calls to ensure that customers are supported during the onboarding process.
- Partner with customers define their needs and manage their timeline toward seeing value
- Collaborate with sales, product, and support teams to ensure that each piece of the journey meets customer expectations

**Who You Are**:

- You have top-notch communication skills, both written and verbal
- You are tech savvy. You can pick up a new technology quickly and explain it to lay folks
- You've got a mind for strategy. You'll be helping customers come up with their overall strategy with our product
- You enjoy collaborating and working with multiple stakeholders
- You've got great soft skills like empathy, patience, adaptability, etc

**Job Types**: Full-time, Part-time

**Salary**: $19.50-$40.41 per hour

**Benefits**:

- Dental care
- Extended health care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

Work Location: On the road


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