Floor Manager, Ancora Ambleside

3 weeks ago

West Vancouver, Canada Viaggio Hospitality Group Full time

**Who We Are**

Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.

There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

**The Opportunity**

**Ancora Waterfront Dining & Patio’s **cuisine manifesto is hinged on sustainable seafood, while sourcing local and international ingredients, and draws inspiration from its Pacific Northwest surroundings. Understanding the city's dining evolution has inspired Ancora to create a menu that accommodates all of its diners' culinary desires, combining flavours and techniques which embrace several diverse cultures in a modern, yet approachable setting.

We are looking for a **Floor Manager** to help lead the team alongside the Management team. The ideal person will have a sincere passion for hospitality and upscale service, many years of experience in a Restaurant Manager position and a deep knowledge of wine and cocktails.

The Floor Manager will assist with the day-to-day operations of the restaurant including sales, fiscal operations, accounting, recruitment, and maintenance of the building and equipment.

**What You’ll Do**
- Work with other managers to orient, train, and schedule shifts for new employees.
- Oversee restaurant staff performance, ensuring quality dining.
- Empower staff to take initiative to drive sales and repeat business.
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
- Work the floor and converse with customers to ensure they are receiving a high level of service.
- Encourage customer feedback and comment cards.
- Ensure that all products (food and liquor) are entered into both the POS computer and Optimum Control and are being sold within budget.
- Establish urgency and initiative throughout the business.
- Ensure a food-safe organization through labelling, rotating, sanitation, and cleanliness of operations in both front of house and back of house
- Motivate employees to greater levels of productivity.
- Perform other duties as assigned.

**What You Have**
- 3+ years of experience in an upscale restaurant management position and proven ability to manage and maintain the highest service standards.
- Decision-making skills, process improvement, strategic planning, verbal communication, customer focus, management proficiency, managing profitability, quality focus.
- Strong knowledge of wine and cocktails with minimum WSET 2 or equivalent would be an asset
- Proven ability to grow the business, increase sales and drive traffic, all while improving the guest experience.
- Must be legally authorized to work in Canada to be considered.

**Why You’ll Love Working with Us**
- Competitive salary
- Paid vacation
- Competitive extended health and dental benefits plan
- Career development and opportunity for advancement

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Vision care

Schedule:

- Day shift
- Night shift
- Weekends as needed

Work Location: In person

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