Passenger Service Lead

3 weeks ago

Dorval, Canada Menzies Aviation Full time

Job Details

Description

Main accountabilities include:

- Leads a team of Passenger Service Agents
- Ensure accuracy of all weight and balance requirements
- Promptly handle all customer service complaints with a focus on positive resolution.
- Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
- Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.
- Assist customers with special needs and unaccompanied minors.
- When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors.
- Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
- Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements
- You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver’s license with a clear driving record.
- Required to attend the mandatory training imposed by the Company and Airlines as per job role.
- Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.
- Promote a professional image at all time and comply with company uniform standards
- Leads by example.
- Other duties as assigned- Diriger une équipe d’agents du service aux passagers
- Assurer la précision de toutes les exigences de masse et centrage
- Traiter rapidement toutes les plaintes de service à la clientèle en mettant l’accent sur la résolution positive.
- Effectuer toutes les procédures d’enregistrement, y compris le traitement des réservations, la billetterie, l’attribution des sièges, les annonces à l’aéroport et la vérification de la documentation internationale appropriée.
- S’assurer que les tâches sont effectuées conformément aux procédures et politiques spécifiques de la Société et des compagnies aériennes.
- Aider les clients ayant des besoins spéciaux et les mineurs non accompagnés.
- Lors de l’exploitation des passerelles, les agents du service aux passagers devront travailler à des hauteurs de plus de 15 pieds et être responsables de l’ouverture et de la fermeture des portes de l’avion.
- Doit être capable de lire et d’interpréter les instructions de chargement de la masse et du centrage de l’aéronef, les étiquettes d’identification des matières dangereuses, les manifestes de chargement de l’aéronef et les étiquettes d’acheminement des bagages et du fret.
- Assurer la sécurité des opérations conformément aux normes les plus élevées possibles en matière de santé, de sûreté et de sécurité et à toutes les exigences légales du gouvernement
- Vous devrez peut-être conduire et conduire de petits véhicules utilitaires spécialisés à l’occasion et, à ce titre, vous aurez besoin d’un permis de conduire valide avec un dossier de conduite clair.
- Requis pour assister à la formation obligatoire imposée par la compagnie et les compagnies aériennes selon le rôle du poste.
- Doit être capable de déplacer / soulever confortablement et continuellement les bagages des clients avec un poids moyen de 50 livres, dans certains cas dépassé 70 livres.
- Promouvoir une image professionnelle en tout temps et se conformer aux normes uniformes de l’entreprise
- Prêcher par l’exemple.
- S’acquitter de toutes autres tâches qui pourraient lui être confiées.

Qualifications and Experience:

- Must be at least 18 years of age and legally able to work in Canada;
- Must have high school diploma, GED or equivalent work experience;
- Must be able to speak, read, and write in English;
- Must complete and pass initial new hire classroom and on-the-job training
- Valid G or G2 driver’s license with good driving record.
- Must be able to hold and maintain all required airport security clearance
- Reliability, our customer and your fellow employees rely on you
- Must be available and flexible to work variable shifts including weekends and holidays;
- Must be comfortable working in an airport environment
- Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.
- Être âgé d’au moins 18 ans et être légalement autorisé à travailler au Canada;
- Doit avoir un diplôme d’études secondaires, GED ou une expérience de travail équivalente;
- Doit être capable de parler, lire et écrire en anglais;
- Doit compléter et réussir la formation initiale en classe des nouveaux employés et la formation en cours d’emploi
- Permis de conduire G ou G2

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