Ambulance Communications Officer
1 month ago
Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Sudbury Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work.
Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and ensure the right people and resources arrive on scene, no matter the time of day or place. You will join a team of dedicated individuals who serve Ontario's citizens and visitors with high-quality pre-hospital care and are often the first point of contact for patients entering the Ontario health care system.
Learn more about the recruitment process, training program and certification for a career as an Ambulance Communications Officer **here.** We have also developed a **self-assessment survey** to help you determine if a career as an Ambulance Communications Officer is the right fit for you.
**Information Session Details**:
A voluntary, online information session will be conducted on Friday, November 15th, 2024 at 12:00 EDT to share information about this opportunity.
This is voluntary and will not impact the screening process. If you are interested in learning more about the Ambulance Communications Officer position, please self-register via the following link**:MS Forms Information Session Registration.**
Access details to attend the information session will be provided to those who pre-register via the above MS Forms page only.
**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What can I expect to do in this role?**: In this role, you will:
- Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system
- Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders.
- Communicate with individuals who are under stress in a respectful, patient, and calming manner
**Ambulance Communications Officer Training Program**:
If successful the employee will then return to their dispatch centre for an up to 6-month, local on-the job training and coaching program. For training only, the incumbent will be required to work full-time hours. This will allow them to develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff.
**Hours of Work**
Ambulance Communications Officers work pre-scheduled shifts for up to 40 hours per week. You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays.
**How do I qualify?**:
- Proficiency in typing at 35 w.p.m. with 90% accuracy
- Successfully pass CritiCall pre-employment testing
- Security clearance, including Criminal Record Check
- Entry-to-Practice (ETP) training and local on-the job training
- Ambulance Communications Officer Certification
- Restricted Radio Operator Certificate within 30 days of employment
- Proficiency in English as well as oral French at the advanced level for the bilingual positions
**Multi-Tasking, Organizational and Memory Recall Skills**:
- You can coordinate and prioritize multiple concurrent calls for services and delegate tasks when required
- You can maintain control of situations under pressure and manage on-going stress effectively
- You have memory recall skills to receive and retain critical information from callers
**Decision Making, Problem Solving and Critical Thinking Skills**:
- You have professional judgement to assess “real-time” circumstances of emergency situations to determine and deploy appropriate assistance to callers
- You can critically assess and anticipate problems to determine alternative solutions that will ensure the timely delivery of effective patient care.
**Interpersonal, Communication and People Skills**:
- You have patience, empathy, and assertiveness to effectively communicate with callers and maintain control of a call while calming others
- You can manage issues using appropriate communication techniques and escalate when necessary
- You have written communication skills to update information, prepare reports, and respond to requests for information.
- You have teamwork skills to work collaboratively with others in a fast-paced, critical incident envir
-
Ambulance Communications Officer
3 months ago
Greater Sudbury, Canada Ministry of Health Full timeConsider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Sudbury Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work. Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and...
-
Ambulance Communications Officer
5 months ago
Greater Sudbury, Canada Ministry of Health Full timeConsider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Sudbury Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work. Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and...
-
Agents de répartition d`ambulances
3 weeks ago
Greater Sudbury, Canada Ministère de la Santé Full timeEnvisagez cette occasion stimulante et enrichissante, en tant qu'agent de répartition d'ambulances du ministère de la Santé, au centre intégré de répartition d'ambulances de Sudbury, où vous assurerez la coordination d'activités visant à sauver des vies. Les centres intégrés de répartition d'ambulances de la province traitent les appels adressés...
-
Advanced Care Paramedics
6 months ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Paramedic Services **Department**: Community Safety **Initial Reporting Location**: Lionel E. Lalonde Centre **Job Status**: Regular part time positions **Affiliation**: Inside Unit **Hours of Work**: Up to 48 hours bi-weekly **Shift Work Required**: Yes **Range of Pay**: Group IWEM 2 - $38.66 to $47.18 per hour **The start date will follow...
-
Primary Care Paramedics
6 months ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Paramedic Services **Department**: Community Safety **Initial Reporting Location**: Lionel E. Lalonde Centre **Job Status**: Regular Part Time Positions **Affiliation**: Inside Unit **Hours of Work**: Up to 48 hours bi-weekly **Shift Work Required**: Yes **Range of Pay**: IWEM Group 1 - $33.66 to $42.18 per hour **Benefits/Extras**: - 8%...
-
Advanced Care Paramedic
6 months ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Paramedic Services **Department**: Community Safety **Initial Reporting Location**: Lionel E. Lalonde Centre **Job Status**: Permanent position **Affiliation**: Inside Unit **Hours of Work**: 80 hours bi-weekly **Shift Work Required**: Yes **Range of Pay**: Group IWEM 2 $38.66 to $47.18 per hour **Benefits/Extras**: - 8% pay in lieu of...
-
Advanced Care Paramedic(S)
2 months ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Paramedic Services **Department**: Community Safety **Initial Reporting Location**: Lionel E. Lalonde Centre **Job Status**: Regular part time positions **Number of Vacancies**: Recruitment Pool **Affiliation**: Inside Unit **Hours of Work**: Up to 48 hours bi-weekly **Shift Work Required**: Yes **Range of Pay**: IWEM 2 - $39.82 to $48.60 per...
-
Primary Care Paramedic(S)
2 months ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Paramedic Services **Department**: Community Safety **Initial Reporting Location**: Lionel E. Lalonde Centre **Job Status**: Regular Part Time Positions **Number of Vacancies**: Recruitment Pool **Affiliation**: Inside Unit **Hours of Work**: Up to 48 hours bi-weekly **Shift Work Required**: Yes **Range of Pay**: IWEM Group 1 - $34.82 to...
-
Advanced Care Paramedic
6 months ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Paramedic Services **Department**: Community Safety **Initial Reporting Location**: Lionel E. Lalonde Centre **Job Status**: Permanent positions **Affiliation**: Inside Unit **Hours of Work**: 80 hours bi-weekly **Shift Work Required**: Yes **Range of Pay**: Group IWEM 2 - $39.82 to $48.60 per hour **Benefits/Extras**: - Comprehensive...
-
Advanced Care Paramedic
3 months ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Paramedic Services **Department**: Community Safety **Initial Reporting Location**: Lionel E. Lalonde Centre **Job Status**: Permanent position **Affiliation**: Inside Unit **Hours of Work**: 80 hours bi-weekly **Shift Work Required**: Yes **Range of Pay**: Group IWEM 2 - $39.82 to $48.60 per hour **Benefits/Extras**: - Comprehensive...
-
Advanced Care Paramedic(S)
6 months ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Paramedic Services **Department**: Community Safety **Initial Reporting Location**: Lionel E. Lalonde Centre **Job Status**: Regular part time positions **Number of Vacancies**: Recruitment Pool **Affiliation**: Inside Unit **Hours of Work**: Up to 48 hours bi-weekly **Shift Work Required**: Yes **Range of Pay**: IWEM 2 - $39.82 to $48.60 per...
-
Primary Care Paramedic(S)
6 months ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Paramedic Services **Department**: Community Safety **Initial Reporting Location**: Lionel E. Lalonde Centre **Job Status**: Regular Part Time Positions **Number of Vacancies**: Recruitment Pool **Affiliation**: Inside Unit **Hours of Work**: Up to 48 hours bi-weekly **Shift Work Required**: Yes **Range of Pay**: IWEM Group 1 - $34.82 to...
-
Advanced Care Paramedic
6 months ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Paramedic Services **Department**: Community Safety **Initial Reporting Location**: Lionel E. Lalonde Centre **Job Status**: Permanent position **Affiliation**: Inside Unit **Hours of Work**: 80 hours bi-weekly **Shift Work Required**: Yes **Range of Pay**: Group IWEM 2 - $39.82 to $48.60 per hour **Benefits/Extras**: - Comprehensive...
-
Health Services Management Officer
3 weeks ago
Greater Sudbury, Canada Canadian Armed Forces Full timeAs a member of the military, previously known as Health Care Administration Officer, Health Services Management Officers provide leadership and management of health care services and delivery. They apply the principles and practices of healthcare administration, resource-management organization, and operations for the Canadian Forces Health Services.Their...
-
Advanced Care Paramedic
5 months ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Paramedic Services **Department**: Community Safety **Initial Reporting Location**: Lionel E. Lalonde Centre **Job Status**: Regular part time positions **Number of Vacancies**: Recruitment Pool **Affiliation**: Inside Unit **Hours of Work**: Up to 48 hours bi-weekly **Shift Work Required**: Yes **Range of Pay**: Group IWEM 2 $37.53 to $45.81...
-
Permanent - Communications Officer Full-time
5 months ago
Greater Sudbury, Canada Sudbury Catholic District School Board Full timeCOMMUNICATIONS OFFICER Full-time position The Board is currently seeking a Communications Officer to join our dynamic team. Reporting to the Director of Education, the Communications Officer is responsible for coordinating and implementing a marketing/communication strategy that reflects the values of Catholic education. As a member of the Communication...
-
Web Communications and Office Assistant
3 weeks ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Economic Development **Department**: Office of the Chief Administrative Officer **Initial Reporting Location**: Tom Davies Square **Job Status**: Limited Position **Estimated Probable Duration**: Up to One (1) Year **Affiliation**:Inside Unit **Hours of Work**: 70 hours bi-weekly **Shift Work Required**: n/a **Range of Pay**: Group 7 - $27.22...
-
Sales Assistant
6 months ago
Greater Sudbury, Canada Rogers Communications Full timeCome play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team - and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins. At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking...
-
Commander of Paramedic Services
6 months ago
Greater Sudbury, Canada City of Greater Sudbury Full time**Division**: Paramedic Services **Department**: Community Safety **Initial Reporting Location**: Lionel E. Lalonde Centre **Job Status**: Permanent Position **Affiliation**: Non Union **Hours of Work**: 70 hours bi-weekly **Shift Work Required**: On Call Rotation **The start date will follow the selection process.** This position is not eligible to work...
-
Part-time Casual Promotions Representative
6 months ago
Greater Sudbury, Canada Rogers Communications Full timeAre you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...
