Team Coordinator, Security

2 months ago

Ottawa, Canada University of Ottawa Full time

Job Type:
Employee

Duration in Months (for fixed-term jobs):
N/A

Job Family:
Security, Protection and Transportation

of Open Positions:
1

Faculty/Service - Department:
Operations

Campus:
Main Campus

Union Affiliation:
OPSEU

Date Posted:
November 06, 2023

Closing Date:
November 17, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:
40

Salary Grade:
OPSEU Grade 8 Team Coordinator

Salary Range:
$69,206.00 - $88,110.00

About the Protection Service

Our mission is to enhance security, develop alternative modes of transportation, ensure respect for the rights of the university community and protect the assets of the University and its community.

Position Purpose:
Reporting to the Manager of Security operations, the incumbent delivers a consistent and superior level of customer service to students, faculty, and staff by actively seeking out opportunities to provide assistance and support. Ensures that campus rules and standards are observed by maintaining a highly visible and reassuring security presence through assigned patrol and post duties. Acts as a community liaison and helps to maintain a visibly safe and welcoming Campus environment. Responsible for assessing the campus security or parking operations needs of the and for assigning staff to patrol as well as to perform investigations. This position also gives direction to team members when responding to emergency situations and interacts with Emergency Response Team members. During an emergency, this position assumes the role of Scene Incident Commander.
- 2 positions available

In this role, your responsibilities will include:

- Security or Parking Operations and Investigations: Increases public awareness by enforcing and educating student groups, support staff and team members about campus security safety. Identifies trends on campus or potential inflammatory events and implements security measures. Verifies daily cost recovery from services and identifies when to respond to calls. Initiates and directs a variety of preventive patrols and periodic inspections of the facilities and grounds, identifies trends, recommends, and coordinates preventive measures to alleviate risk of injuries and accident. Investigates and follows-up on all customer complaints regarding daily operations and recommends appropriate corrective measures. Investigates occurrences of a confidential and sensitive nature involving students, employees, contractors, and visitors. Assists in the formulation of policies, procedures and standards. Controls and supervises the coordination, monitoring, distribution, and necessary changes relating to the distribution of master keys and campus alarm systems. Reviews and ensures necessary corrections are made to all incident reports submitted by subordinates to ensure that all pertinent information was entered. Acts as an Ambassador for the University of Ottawa. Makes court appearances when required.
- Leadership and Human Resources: Participates in the hiring of new employees, onboarding, training, performance management and staff development. Provides leadership, coaching and mentoring to employees on the team. Supervises and assigns duties to various staff. Conducts performance evaluations, hears grievances, mediates conflicts between team members and advises immediate Managers on resolutions. Ensures that uniforms and all issued equipment are properly distributed, worn, utilized, and maintained by employees. Delegates tasks and projects while following up with employees as required. Conducts daily shift briefing and establishes goals and objectives with team members. Oversees student employees, field placement students from various colleges and universities. Manages petty cash, patrol vehicle operations and approves minor purchases.
- Emergency Response and Contingency Planning: Analyses and investigates threats, coordinates initial campus response, and liaises with proper authorities. Carries out University of Ottawa and Protection Services established emergency response protocols for all incidents. Assists the University community in emergencies. Directs traffic, facilitates cleaning efforts and advises on health and safety precautions in an emergency. Oversees building searches, evacuations, crowd control and perimeter safety outdoors. Provides first aid and CPR on campus and coordinates 911 calls with dispatcher.
- Communications and Technology: Understands the functions and the mechanisms of the campus locking systems, CCTV, parking operations, and other technologies used by Protection Services. Detects, analyses and reports defects and abnormalities and makes recommendations to improve their effectiveness. Conducts computer searches in various databases for report history and information on key holders, parking permit holders, contract cleaning personnel, employees and students. Develops and maintains partnerships and contacts throughout the campus commun

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