Attendant: Direct Response

3 days ago

Ottawa, Canada Ottawa Humane Society Full time

**Job Title**:Attendant: Direct Response

**Overall Purpose**: Under the direction of the Manager: Development, the Attendant: Direct Response is responsible for providing administrative support to the Development department at the Ottawa Humane Society including supporting donor stewardship communications

This is casual contract for 4 months (12- 24 hrs weekly).

In accordance with OHS’ objectives, philosophies and policies and procedures, the Attendant: Direct Response is responsible for the following:
**1. Professional Responsibilities**
- Answer telephone and triage phone calls
- Process outgoing mail
- Enter data into Chameleon and Raiser's Edge
- Other administrative tasks as assigned

**2. Administrative Responsibilities**
- Represent OHS in a professional manner
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies and good animal care practices
- Maintain OHS facilities and equipment
- Maintain computerized files
- Attend staff meetings and other meetings as required
- Be familiar and ensure compliance with all health and safety policies and procedures

**3. Program Development**
- Participate in appropriate OHS committees
- Contribute to ongoing evaluation of program objectives
- Participate in the identification and achievement of OHS objectives
- May be required to participate in public relations activities

**Education and Experience**:

- A grade 12 graduation diploma
- A minimum of 1 year experience in office administration
- A minimum of 1 year experience in customer service
- Excellent interpersonal skills
- Proficiency in Microsoft Word, Excel and Outlook
- Demonstrated excellent customer service, crisis management and conflict resolution skills
- Ability to work in a fast paced and demanding environment and to work collaboratively in a team environment
- Demonstrated ability to relate well to people from a wide variety of backgrounds
- Chameleon and/or Raiser's Edge experience is an asset

**Languages**:

- Advanced verbal and written skills in English are required
- Bilingualism (English/French) is preferred

**Essential duties and working conditions**:

- Employee may be required to work evening, holiday and weekend shifts
- Employment is conditional upon maintaining confidentiality of OHS information
- Employment is conditional upon the ability to work around all species of animals safely

**Job Types**: Full-time, Fixed term contract
Contract length: 4 months

**Salary**: $19.14-$22.42 per hour

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- office administration: 1 year (required)

Work Location: In person

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