Shipping & Receiving Clerk
7 months ago
**COMPANY DESCRIPTION**
Andau Medical is a fast-growing boutique medical and dental device company that helps clinicians enhance their ergonomics through innovative products such as loupes, lights, and ergonomic devices. We enable clinicians to work a longer and healthier career in Dentistry and Hygiene.
The **Shipping and Receiving Clerk - Canada **ensures maximum customer satisfaction by managing the shipping and receiving of all products/materials. Reporting to the Customer Support Manager, you will maintain quality control of products and paperwork, verifying incoming and outgoing shipments.
**RESPONSIBILITIES**
- Responsible for shipping and receiving all packages in the warehouse.
- Process incoming and outgoing products with precision using quality control checklists.
- Track and verify inventory records electronically and physically in stock to ensure accuracy of supply count.
- Order inventory from manufacturer to meet minimum stock level requirements.
- Determine proper storage methods, identification, and stock location based on turnover and physical capabilities of facility.
- Report any damaged stock or equipment, ensure goods are packed, labeled, and stored properly.
- Maintain a positive, empathetic, and professional attitude towards customer and sales teams.
- Respond promptly to customer service team and sales team inquiries.
- Maintain customer satisfaction by ensuring accuracy of incoming and outgoing shipments.
- Prepare paperwork for incoming shipments (invoices, payment status of orders).
- Learn different areas of Customer Service department to be able to provide support and back up (processing orders, answering teams’ questions, etc.).
- Communicating and coordinating with colleagues in a professional and collaborative manner.
- Liaise with Customs Broker to assist with clearance of incoming shipments.
- Order stock for warehouse.
- Manage shipment of demo kits to onboarded Territory Managers as well as additions to demo kits.
- Monitor and report trends to identify opportunities to improve the customer experience.
**REQUIREMENTS**
- Forklift license is required.
- Extremely high attention to detail and accuracy when doing daily duties.
- Comfortable using computers and completing data entry to manage and track inventory.
- Experience working with customer support.
- Ability to prioritize tasks based on meeting customers needs.
- Ability to frequently lift, push, and slide packages that typically weigh up to 50 lbs, and may weigh up to 70 lbs.
- Ability to work full-time, 40 hours per week with opportunity for overtime as needed.
**WHY YOU SHOULD CONSIDER THIS ROLE**
- You love helping and connecting with people.
- You are a problem solver who likes to pitch in to help team get the job done.
- You thrive in a fast-paced and changing environment.
**Salary**: $20.00-$25.00 per hour
Expected hours: 37.5 per week
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Licence/Certification:
- Forklift Licence (required)
Ability to Commute:
- Edmonton, AB T5S 2X4 (required)
Work Location: In person
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