Accident Benefits Adjuster/case Manager

3 weeks ago

North York, Canada Q Medical Full time

**Position**: Accident Benefits Adjuster/Case Manager

**Reporting to**: Director of Operations and Business Owners

**Location**: In-community and Home office (Hybrid)

**About Q Medical**:
Q Medical is a provider of independent medical assessment services dealing with motor vehicle accidents in Ontario. With medical expertise across every specialty and discipline, a roster of leading physicians, and a thorough understanding of case law, we strive to redefine what it means to be a truly independent provider. We do so with an unwavering commitment to objectivity and fairness. We have been exponentially expanding our team and have more reach in the community than ever before. Our approach is to build empathy and treat our clients like a member of our own family in their path to recovery.

**Position Summary**:
We are actively looking for experienced Accident Benefits Adjuster/Case Manager to support our clients and assist them with their road to recovery after an accident. You will be required to assess and assist clients with minor to complex injuries sustained as a result of their MVA and communicate with all relevant stakeholders as well as assess and evaluate the services being provided.

**Position Responsibilities**:

- Medical file review and service analysis;
- Initial intake assessment of clients;
- Communication with clients, family members, therapists, pharmacists, General Practitioners as well as other regulated and non regulated health care professionals/support professionals, lawyers, and insurance companies in a timely and professional manner;
- Advocacy to meet client's needs through effective communication and available resources to promote quality, cost-effective outcomes;
- Planning, facilitation, service coordination;
- Coordinating community-based services and scheduling;
- Referrals to medical and healthcare professionals for appropriately identified and needed services;
- Preparation of rehabilitation progress reports and detailed charting; and
- Other duties as assigned

**Qualifications**

**Experience**:

- 3 years of Accident Benefits Adjusting Experience
- Experience working on Catastrophic Claims
- Previous experience in healthcare setting is an asset
- Strong working knowledge of the Statutory Accident Benefits Schedule (SABS) an asset
- Strong customer service background

**Education and Certifications**:

- Post secondary diploma/degree in related field (sciences, social services, etc.)
- Drivers License and reliable vehicle access

**Knowledge and Skills**:

- Ability to understand and work with Statutory Accident Benefits Schedule experience (SABS)/Motor Vehicle Accident industry knowledge of best practices
- Strong Communication skills both verbal and written in English
- Ability to prioritize and manage your schedule effectively with effective decision making
- Attention to detail, strong assessment skills and ability to problem solve

**Job Types**: Full-time, Part-time, Fixed term contract

**Salary**: $25.00-$40.00 per hour

**Benefits**:

- Employee assistance program
- Flexible schedule
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- This position requires you to travel in the community as required. Will you have any concerns being able to do so?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Catastrophic claims: 2 years (preferred)
- Accident Benefit Adjuster: 3 years (preferred)
- Motor Vehicle Industry: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: Hybrid remote in North York, ON

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